FAQ and Returns
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Special Editions ordered from us are fulfilled by our partner, BookVault. These are printed on demand instead of from stock.
Printing Locations
- Standard Special Editions can be printed and shipped from the US, UK, and Australia. Typically choosing your closest location will reduce shipping costs and times.
- Premium Special Editions with sprayed edges, foil lettering, or end papers are currently only available shipped from the UK.
Printing timelines
For information on printing timelines, please see BookVault.
Please note: Premium Special Editions with sprayed edges, foil lettering, or end papers require bespoke processing. These will have variable and extended printing timeframes.
IMPORTANT* Due to high demand BookVault is currently experiencing printing delays running into weeks and months effecting both standard and special editions.
Shipping timelines
Will vary depending on the service you choose at checkout, but are typically within twenty business days.
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Unfortunately, we cannot offer refunds or exchanges if you order the wrong book or change your mind.
Our orders are fulfilled by our partner, BookVault. Please inspect your order when it arrives and contact BookVault immediately if the books are defective, damaged or if you received an incorrect book(s). BookVault may require you to provide photographs of the books to evaluate your concern.
Make sure you note your order reference number when contacting BookVault. Please follow the instructions on this page to report a problem with your order.
https://help.bookvault.app/i-have-a-problem-with-my-order