How will my ebooks or audiobooks be delivered?

Your ebooks are delivered automatically after purchase by an email from BookFunnel. If the email hasn’t arrived in 5 minutes, look for it in your Spam folder. 

**The book will be delivered to the email address you used at checkout.**

If you still have trouble, email Bookfunnel support: help@bookfunnel.com

Your BookFunnel Library

Log into BookFunnel with the email you used to purchase/download your books.

Your library will contain all ebooks you have purchased from BookFunnel from any and all authors.

How do I listen to my audiobook?

You can listen to your audiobook in the BookFunnel app, by streaming in the BookFunnel cloud player, or with DRM-free MP3 downloads!

BookFunnel Help Page for ebooks and audiobooks

Find help here https://getbookfunnel.com/

What payment methods do you accept?

PayPal and Credit Cards

Why do the digital product pages say I will receive a PNG file?

The PNG file is a placeholder confirmation you receive from my store after checkout. It reiterates how your digital goods will be delivered. Bookfunnel will deliver your ebook as an EPUB and your audiobook as an MP3.

What happens with preorders?

When you buy, you are charged at once by the payment method you select. Digital preorders are automatically delivered on the release date by an email from BookFunnel. Physical good preorders are as close to the release date as possible and in accordance with the physical goods shipping described below. Preorders cannot be canceled.

Can I return a product if I don't like it/change my mind/ordered the wrong size?

Due to the third party Print on Demand companies we use for physical merchandise, all sales are final. No refunds, returns, or exchanges are allowed. The same policy also applies to digital products and preorders.

What countries do you sell/ship to?

All physical and digital goods are available for purchase by residents of the United States, Canada, United Kingdom, Australia, New Zealand, and the EU at this time.

When and how will my physical goods be shipped?

Physical goods are shipped via US Postal Service Priority Mail Flat Rate Envelopes and Boxes. Shipping costs are automatically calculated at checkout based on current USPS rates.

Shipments of physical goods are made once all order items are in stock. Please allow extra time for stocking and shipping. If your order contains a preorder item, your entire order will be held until the preorder item is in stock. If you need other items sooner, please create two separate orders.