Because digital files are made available after successful payment, purchases are generally non-refundable and cannot be cancelled once the files have been accessed or downloaded, except where a refund is required by applicable law.

Please review the product description, included files and size information carefully before purchasing.

If you receive an incorrect file, experience a technical problem with your download, or believe something is missing from your purchase, please get in touch through our Contact page.

We’ll do our best to resolve genuine download or file issues.

If you accidentally purchase the exact same product more than once, contact us with your order details and we’ll review the transaction.

Colours may appear slightly different across screens, printers and paper types. These normal variations are not considered product defects.

For questions about an order or download, please contact Lottolov through the Contact page and include your order details.