Effective Date: 09/01/24

At Luminous Consciousness, we strive to provide our customers with high-quality products, services, and experiences. Your satisfaction is our priority, and we stand by the quality of our offerings. However, if you are unsatisfied with your purchase, our refund policy outlines the conditions under which refunds are granted.

Digital Products & Downloads

Due to the nature of digital products, all downloadable content sales, including but not limited to eBooks, audio files, and digital courses, are final. Once the product is purchased and delivered, we cannot offer a refund, exchange, or cancellation.

Exceptions:

If you encounter issues accessing or using the digital product, please contact our support team at team@luminousconsciousness.com within seven days of purchase. We will assist you in resolving the problem or provide a replacement if necessary.

Online Courses

We want you to be confident when purchasing our online courses. If you are unsatisfied with the course content, we offer a 7-day money-back guarantee from the date of purchase.

Conditions:

Refund requests must be made within seven days of purchase.

Refunds will only be issued if more than 20% of the course has been accessed.

Refunds will not be issued for incomplete courses or dissatisfaction due to a lack of effort.

Don't hesitate to contact our support team at team@luminousconsciousness.com with your purchase details to request a refund.

Membership Sites

For our membership programs, we offer new members a 14-day trial period. If you decide the membership isn’t right for you within the trial period, you can cancel it for a full refund.

Conditions:

Refund requests must be made within the 14-day trial period.

After the trial period, membership fees are non-refundable.

Cancellations made after the trial period will be effective at the end of the current billing cycle, with no refund for the remaining period.

To cancel your membership, please log in to your account and follow the cancellation instructions or contact our support team.

Coaching Services

Our coaching services are designed to offer personalized guidance and support. Due to the time and resources invested, all coaching session purchases are non-refundable.

Exceptions:

If you need to reschedule a session, please notify us at least 24 hours in advance. We will do our best to accommodate your request.

Refunds may be considered in exceptional circumstances at the discretion of Luminous Consciousness management.

For inquiries about coaching services, please get in touch with our support team.

Physical Products

If you are satisfied with a physical product, you may return it within 30 days of purchase for a full refund or exchange. Refunds may be considered in exceptional circumstances at the discretion of Luminous Consciousness management.

For inquiries about coaching services, please get in touch with our support team.

Conditions:

Products must be returned in their original condition, unused, and with all original packaging.

Refunds will be processed upon receiving and inspecting the returned product.

Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product is defective or damaged upon arrival.

To initiate a return or exchange, please get in touch with our support team with your purchase details.

General Provisions

Refunds will be issued using the original payment method used for the purchase.

Please allow 5-10 business days for the refund to reflect in your account.

Luminous Consciousness reserves the right to refuse a refund if we suspect abuse of our refund policy or excessive refund requests.

If you have any questions or need assistance with your purchase, please don’t hesitate to contact our support team at [insert contact information]. We are here to help!

This policy is subject to change at the discretion of Luminous Consciousness. Please review this policy periodically for any updates.

Thanks,

Luminous Consciousness

Customer Service Team

Contact Email: Email Us

Website URL: Luminousconsciousness.com

Store URL: Online Store