Straight away. After payment, or after you request the free guide, you can download your PDF immediately. Payhip also emails you a download link.

Any device with a PDF reader: computers, tablets and phones.

The guides are for your own use. You can adapt the example replies for your own conversations. Resale, redistribution and commercial training use are not allowed without written permission. 

Email mannersmatters.info@gmail.com. See our Delivery and Refund Policy for details.

The free guide is a nine-page pocket guide with 21 practical replies. The Elegant Response Library is 50 pages covering 36 situations, each with Warm, Clear and Firm replies (108 options), plus delivery notes, follow-ups, quick-reference pages and practice pages.

The Elegant Response Library (50 pages) and Dressed for the Occasion (53 pages), for $29. That saves $5 compared with buying them separately. The free guide is not part of the collection.