All items are digital downloads only. No physical products will be shipped.

• Files are available immediately after purchase via email link. Please download within 3 days.

Refunds & Exchanges

• Due to the digital nature of products, all sales are final and non-refundable.
• If you encounter a technical issue with a file, contact us within 7 days for support.

Custom Orders

• Custom requests are available at an additional fee. Processing times vary.
• Previews may be provided upon request; once approved, custom orders are final.

Usage Rights

• Purchases are for personal use only unless otherwise stated.
• You may not resell, redistribute, or claim the designs as your own.
• Commercial licensing is available—contact us for details.

Disclaimer

• Colors may vary slightly due to screen settings and printer differences.
• We are not responsible for print quality issues caused by home printers, third-party print shops, or user editing errors.
• All character-inspired designs are fan art and are not officially licensed. Files are intended for personal events, not for mass production or resale.

Contact

For questions or order support, please use the contact form on our shop page.

Policy Agreement

By completing a purchase from Mind Space Custom Design, you agree to all store policies listed above.

All Sales Are Final

All physical products sold by [Your Store Name] are custom-made to order. Because of the personalized nature of our items, all sales are final.

We do not accept returns, refunds, or exchanges for any reason including, but not limited to:

• Incorrect size selected by the customer
• Color variation due to screen/monitor differences
• Change of mind after purchase

Please review all product details carefully before placing your order.

Exceptions – Our Mistake

If your order arrives with an error caused by us (such as incorrect design, wrong item sent, or a manufacturing defect), we will gladly fix it.

To qualify:

• You must contact us within 48 hours of delivery
• Provide clear photos of the issue and packaging
• Item must be unused and unwashed

Approved claims will result in a replacement or correction at our discretion. Refunds are not guaranteed.

Shipping Disclaimer

Once your order has been shipped and marked as delivered by the carrier, we are not responsible for lost, stolen, or delayed packages.

Please ensure your shipping address is correct at checkout.

We strongly recommend selecting tracked or insured shipping when available.

Custom Order Disclaimer

By placing an order, you acknowledge that:

• You have reviewed all mockups, descriptions, and sizing information
• Custom items may have slight variations due to the handmade/production process
• No changes can be made once production has begun

Policy Agreement

By completing a purchase from Mind Space Custom Design, you agree to all store policies listed above.

Processing & Shipping Times

All orders require processing time before shipment. Processing times vary by product and supplier and may range from 2–16 business days, unless otherwise stated on the product listing.

Shipping times vary depending on the item, fulfillment location, and destination. Estimated shipping times are not guaranteed and may be affected by factors outside of our control.

Drop-Shipped Products

Some items sold in our store are drop-shipped directly from third-party suppliers. These products may ship separately and may arrive in multiple packages. Tracking information will be provided when available.

Because drop-shipped items are fulfilled by external partners, shipping times may differ from standard domestic shipments.

Shipping Delays & Carrier Responsibility

We are not responsible for shipping delays caused by, but not limited to:

• Weather conditions
• Natural disasters
• Carrier delays or service interruptions
• Customs inspections or clearance delays
• Supply chain disruptions
• Labor strikes
• Incorrect or incomplete address information provided by the customer

Once an order has been shipped and handed over to the carrier, responsibility for delivery lies with the shipping provider.

Holidays & Peak Seasons

Please note that holidays and peak shopping seasons (including but not limited to Christmas, New Year’s, Thanksgiving, Black Friday, and major postal holidays) may result in extended processing and shipping times. We do not guarantee delivery by specific dates during these periods.

Incorrect Address Disclaimer

Customers are responsible for ensuring that all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Reshipping fees may apply if an order is returned or rerouted.

Lost, Stolen, or Missing Packages

We are not responsible for lost or stolen packages once tracking confirms delivery. If a package is marked as delivered but not received, customers must contact the carrier directly to file a claim.

Right to Refuse, Cancel, or Limit Orders

We reserve the right to:

• Refuse service to anyone for any reason
• Cancel or limit quantities of any order
• Cancel orders suspected of fraud, abuse, or misuse of store policies

Refunds for canceled orders will be issued at our discretion and in accordance with our refund policy.

No Liability for Delays or Damages

We are not liable for any indirect, incidental, or consequential damages resulting from shipping delays, missed deliveries, or carrier-related issues.

Policy Updates

We reserve the right to update or modify these policies at any time without prior notice. It is the customer’s responsibility to review store policies before placing an order.

Policy Agreement

By completing a purchase from Mind Space Custom Design, you agree to all store policies listed above.

By completing a purchase with our store, the customer agrees to all store policies, including our Refund, Returns, and Custom Design policies.

Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting us for resolution is considered a violation of our store policies.

Because we sell custom-made and digital products, chargebacks are not permitted for:

• Custom physical items
• Personalized merchandise
• Custom design services
• Digital products or downloads

All such sales are final once production or design work has begun.

Evidence Submission

In the event of a chargeback or payment dispute, we reserve the right to submit the following as evidence to the payment processor:

• Order confirmation and receipt
• Proof of policy acceptance at checkout
• Design proofs and revision history
• Final customer approval records
• Delivery confirmation and tracking information
• Communication records related to the order

Fraudulent Chargebacks

Chargebacks filed after delivery, approval, or use of digital/custom services may be considered fraudulent and may result in:

• Permanent ban from future purchases
• Cancellation of current or pending orders
• Legal action or collection efforts, where applicable

Resolution

We encourage customers to contact us directly to resolve any concerns. We are committed to working in good faith to address legitimate issues within the scope of our policies.

Policy Agreement

By completing a purchase from Mind Space Custom Design, you agree to all store policies listed above.

Due to the nature of our products and services, all sales are final.

No Refunds on Custom Items

We do not offer refunds on:

• Custom physical items
• Custom-designed products
• Personalized merchandise
• Made-to-order items
• Digital products or downloads

Once production or design work has begun, the order cannot be canceled or refunded for any reason.

Digital Products

All digital products are non-refundable. Once a digital file has been delivered or accessed, the sale is final.

Exceptions

Refunds may only be considered if:

• The wrong item was sent due to our error
• The item arrives damaged (proof required within 48 hours of delivery)

Approved refunds or replacements are issued at our discretion.

Returns Policy

No Returns on Custom or Digital Items

We do not accept returns or exchanges for:

• Custom physical items
• Personalized products
• Digital files or downloads
• Custom designs

These items are created specifically for the customer and cannot be resold.

Non-Custom Items (If Applicable)

If a non-custom, non-digital item is eligible for return, it must:

• Be unused and in original condition
• Be returned within 7 days of delivery
• Have prior approval before being sent back

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Custom Design Policy & Revision Limits

Design Revisions

All custom design orders include up to three (3) revisions at no additional charge.

A revision is defined as a minor adjustment (such as color changes, text edits, or small layout tweaks).

Additional Revisions

• Requests exceeding three (3) revisions will incur an additional fee
• Major redesigns or concept changes are considered new design orders

Design Approval

Once a design is approved by the customer:

• No further changes can be made
• We are not responsible for errors that were approved in the final design proof

Approval confirms acceptance of spelling, layout, colors, and overall design.

Policy Agreement

By completing a purchase from Mind Space Custom Design, you agree to all store policies listed above.