Return Policy
Mo Tee T-Shirt Line Return Policy
1. Returns and Exchanges
At Mo Tee, we strive to provide our customers with high-quality products. However, we understand that there may be instances where you need to return or exchange an item. We are here to assist you with that process.
2. Eligibility for Returns
• You may return your purchase within [Insert Number] days from the date of purchase.
• To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
• Returns are only accepted if:
• There was an error on our end in processing your order.
• You received a defective product.
3. How to Initiate a Return
To initiate a return, please follow these steps:
• Contact our customer support team at [Insert Contact Email or Phone Number] to notify us of your return request.
• Provide your order number, a brief description of the reason for the return, and clear photos of any defects or errors, if applicable.
• Our customer support team will guide you through the return process and provide you with a return authorization.
4. Returns Process
Once you have received a return authorization, please follow these steps:
• Pack the item securely in its original packaging, along with a copy of your invoice or order confirmation.
• Ship the package to the address provided by our customer support team.
• You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.