Frequently Asked Questions (FAQ)
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MockupMood sells high-quality digital apparel mockups, including t-shirt, hoodie, sweatshirt, and lifestyle clothing mockups.
All products are digital downloads — no physical items are shipped.
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All products are 100% digital.
After purchase, you’ll receive instant access to download the files via Payhip.
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Once your payment is complete:
- You’ll be redirected to a download page
- You’ll receive an email with a download link
- You can download your files instantly
If you don’t receive the email, please check your spam folder or contact us.
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File formats are listed on each product page.
Most mockups include high-resolution JPEG and/or PNG files, optimized for online stores and marketing.
Always check the product description for exact file details.
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Most of our mockups are designed to be easy to use.
Some products may require basic image editing software to place your designs (such as Canva, Photopea, or similar tools).
Software requirements, if any, are always mentioned on the product page.
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Yes ✅
You may use MockupMood mockups to showcase your own designs for:
- Online stores (Etsy, Shopify, Payhip, etc.)
- Print-on-demand listings
- Social media and marketing
You may not resell, share, or redistribute the mockups themselves.
Please read our License / Usage Rights page for full details.
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No ❌
You are not allowed to resell, share, redistribute, or give away the mockup files, even if modified.
Mockups are licensed for presentation and marketing use only.
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Because our products are digital downloads, all sales are final.
Refunds are only considered in rare cases such as:
- Duplicate purchases
- Unresolved technical issues
Please review our Refund Policy for more information.
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If you experience:
- Broken links
- Missing files
- Download issues
Please contact us and we’ll help you as quickly as possible.
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Unless stated otherwise, purchases do not include future updates.
However, we may occasionally offer free updates or bonuses at our discretion.
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Yes ✅
You can use purchased mockups across multiple projects and stores, as long as you follow the license rules and do not redistribute the files.
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At the moment, we focus on ready-made mockups.
Custom mockup requests may be considered in the future — feel free to contact us with suggestions.