FAQs & Policies
If you have any concerns or questions regarding our cancellation policy and privacy policy, please contact us through our messaging system.
Thank you for trusting Moka898 with your digital assets needs.
~ Moka898
FAQs
-
All assets available in this store are created by Moka898.
All items are protected by copyright. They are intended for personal use only and cannot be redistributed, resold, or traced in any form.
-
Yes, I do! If you're interested in a custom commission, feel free to reach out to me with your details and requirements, and we'll be happy to discuss the possibilities with you.
-
Yes, indeed! I'm committed to ensuring that your custom commission is perfect for you. Throughout the process, there will be constant updates and communication via Etsy messages to ensure that your vision is brought to life exactly as you imagine it. I appreciate your feedback and will make as many revisions as necessary to ensure your satisfaction with the final product. Your input is invaluable in creating a commission that truly meets your needs and preferences.
-
The timeframe for completing custom commissions varies depending on factors such as the complexity of the request and my current workload. I strive to provide prompt and efficient service, and I'll communicate with you throughout the process to keep you informed of the timeline.
-
Upon completing your purchase, you will receive an instant download link via Payhip. You can then download the files directly to your computer or device.
Here's how you can download: https://help.payhip.com/article/157-find-your-downloads
-
Unfortunately, due to the nature of digital products, I do not offer refunds or cancellations. However, if you encounter any issues or have questions, please don't hesitate to contact me.
-
At the moment, I do not offer gift cards or specific gift options for the digital assets. However, if you'd like to purchase assets as a gift for someone else, you can simply complete the purchase and then share the download link with the recipient. If you have any special requests or questions regarding gifting, feel free to reach out to me, and I'll be happy to assist you.
-
While the assets are primarily designed with Twitch in mind, they are compatible with most popular streaming platforms such as YouTube Gaming, Facebook Gaming, Kick and more. You can use our assets to enhance your streams regardless of the platform you choose to broadcast on.
-
Absolutely! I included detailed instructions with every purchase to guide you through the setup and integration process. These instructions are designed to be clear and easy to follow, ensuring that you can start using your purchased assets with confidence. If you encounter any difficulties during the setup process, please don't hesitate to contact me for assistance. I'm here to help you get everything up and running smoothly.
The controller overlays are primarily designed for PC gaming and streaming setups using software like OBS or Streamlabs OBS.
-
We include detailed instructions with every purchase to guide you through the setup and integration process. These instructions are designed to be clear and easy to follow, ensuring that you can start using your purchased assets with confidence.
Policies
-
At Moka898, we value and respect the intellectual property rights of creators. We have strict policies in place to protect our digital assets and to prevent unauthorized use, re-selling, tracing, redistribution, and claiming ownership of our work. By purchasing from us, you agree to abide by the following terms:
No Re-selling: You are prohibited from re-selling or redistributing any of our digital assets, whether in their original form or modified, without explicit permission from Moka898. Our products are intended for personal use only and may not be resold, shared, or distributed for commercial purposes.
No Tracing or Derivative Works: You are not permitted to trace, replicate, or create derivative works based on our digital assets for resale or distribution. Any modification or adaptation of our work must be for personal use only and cannot be shared or distributed in any form.
No Redistribution: You may not redistribute or share our digital assets with others, whether for free or for profit, without prior consent from Moka898. Each purchase grants you a single-user license for personal use only.
No Claiming Ownership: You may not claim ownership of our digital assets or misrepresent them as your own work. All intellectual property rights, including copyrights, remain with Moka898.
Copyright Notice: All digital assets sold by Moka898 are protected by copyright law. Purchasing our products does not transfer ownership of the intellectual property rights. Unauthorized use, re-selling, tracing, redistribution, or claiming ownership of our work is strictly prohibited and may result in legal action.
Legal Action: Violation of these terms may result in legal action and the termination of your access to our digital assets. We reserve the right to pursue legal remedies for any unauthorized use, re-selling, tracing, redistribution, or claiming ownership of our work. By purchasing from Moka898, you acknowledge and agree to comply with these terms regarding the use and distribution of our digital assets. We appreciate your respect for our work and intellectual property rights.
-
Thank you for considering Moka898 for your digital assets needs tailored for livestreamers! We understand the importance of flexibility, but as digital assets are customized specifically for each customer, we have established the following cancellation policy:
No Refunds: Due to the unique nature of digital products and the customization involved in creating assets for livestreamers, we regret to inform you that we do not offer refunds under any circumstances once the purchase has been made.
Cancellation: Orders cannot be cancelled once the payment has been processed and the customization process has commenced. Please ensure that you review all order details carefully before completing your purchase.
Communication: If you have any questions or concerns regarding your order, please reach out to us as soon as possible either before making a purchase or after placing your order. We are dedicated to providing assistance and addressing any queries before the customization process begins.
Delivery: Once your digital assets are completed, they will be delivered to you via the email address associated with your account or through our messaging system, depending on the size of the files. Please ensure that you provide the correct email address during checkout.
Customization Revisions: We understand that minor adjustments may be necessary to ensure your complete satisfaction with the final product. With every change to customized work, we will provide a constant update through messages to keep you informed of the progress and to ensure that your requirements are met to your satisfaction.
Exceptions: In the rare event of a technical issue or error on our part that prevents us from delivering the digital assets as described, we will work diligently to resolve the issue promptly and provide a satisfactory solution. By proceeding with your purchase, you acknowledge and agree to adhere to the terms and conditions of our cancellation policy as outlined above.
-
At Moka898, we are committed to safeguarding your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect your information when you interact with us.
Information We Collect: When you place an order with us, we collect personal information such as your name, email address, and any additional details necessary to fulfill your order. This information is solely used for the purpose of completing your transaction and delivering your digital assets. We may also collect non-personal information such as your device type and browsing behavior on our site for analytical purposes to improve our products and services.
How We Use Your Information: We use the information you provide to process your orders, communicate with you about your order status, and deliver the digital assets you purchased. Your email address may be used to send you important updates regarding your order or to respond to inquiries and provide customer support.
Information Sharing: We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our site, processing payments, and delivering digital assets to you. These service providers are obligated to keep your information confidential and secure.
Data Security: We implement security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption technology to safeguard sensitive information transmitted during the checkout process.
Your Rights: You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any questions about our privacy practices, please contact us through our messaging system. You can also manage your communication preferences and opt-out of promotional emails by updating your account settings.
Policy Updates: We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates. By interacting with us and making a purchase, you consent to the collection, use, and sharing of your information as described in this privacy policy.