Returns & Exchanges

Please contact us prior to mailing your package back.

Get a full refund if in the rare instance your item doesn't arrive, arrives damaged, or isn't as described.

You can return and/or exchange items within 30 days of receiving them. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

You are responsible for return postage costs and any loss in value if an item isn't returned in original condition.

Customs & Import Taxes

You are responsible for any customs and import taxes that may apply. NUR is not responsible for delays due to customs..