Nexali provides social media engagement services designed to improve the public appearance of engagement on your content, including followers, views, likes, shares, reposts, saves, and comments.

These services are intended to boost visibility and support marketing efforts. They do not replace organic growth, content strategy, audience building, or platform optimization.

We guarantee delivery of the quantity purchased as described at the time of order, subject to platform conditions and refill policy limitations.

We do not guarantee real organic interactions, long-term retention, or permanent results. Outcomes depend on your content quality, account condition, and platform rules.

No social media marketing provider can guarantee permanent engagement. All services are subject to platform algorithms, automated scans, detection systems, filters, and policy updates that are outside of Nexali’s control.

Nexali may update these Terms at any time without prior notice. It is your responsibility to review them before placing an order.

You agree to comply with the rules and policies of all social media platforms including Instagram, TikTok, Facebook, Twitter (X), YouTube, and others.

Prices may change at any time without notice.

Delivery times are estimates and are not guaranteed. Orders marked as Processing cannot be canceled or refunded due to delays.

Nexali is not responsible for bans, suspensions, shadowbans, demonetization, content removal, engagement removal, or any platform-related penalties.

Nexali is not liable for delays or interruptions caused by events outside of our control, including but not limited to platform outages, algorithm updates, policy changes, technical failures, government restrictions, or force majeure events.

Most services complete within 12–24 hours under normal conditions. Delivery speed may vary depending on order volume, platform updates, maintenance, technical adjustments, server load, or third-party system behavior.

Temporary delays do not qualify for refunds while an order remains in Processing status. Orders stuck in Processing for more than 48 hours may be refunded.

Delivery completion is based on public counter visibility, not internal platform analytics, insights, or dashboard metrics.

General Policy

Nexali allows refund requests within 30 calendar days from the date of purchase, subject to the conditions outlined below.

Refund eligibility is limited to cases where the service was not delivered as described or where a verifiable technical failure prevented proper delivery.

Refunds are not granted based on platform-controlled behavior, subjective dissatisfaction, or normal industry conditions described elsewhere in these Terms.

To request a refund review, contact Support and provide your Order ID along with a clear explanation of the issue.

All requests are reviewed individually based on system records and service conditions.

If approved, the refund will be returned to the original payment method. Processing time may take approximately 7–10 business days depending on your financial institution.

Submitting a refund request does not guarantee approval.

Nexali reserves the right to deny refund requests in cases of abuse, excessive requests, violation of these Terms, fraudulent activity, or attempted chargebacks.

Engagement quality may vary depending on the service type.

Unless specifically stated on the service page, Nexali does not guarantee specific follower activity levels, profile aesthetics, demographic breakdowns, authenticity standards, interaction behavior, or audience intent.

Subjective dissatisfaction or personal quality expectations do not qualify as service failure.

Services are not permanent unless explicitly stated. Even services labeled as permanent may experience drops due to platform scans, detection systems, algorithm updates, sudden engagement spikes, account changes, or policy updates.

“Permanent” means Nexali does not intentionally remove engagement. Platforms may remove or filter engagement at any time without notice.

Drops caused by platform behavior are normal and are not refundable.