PestScare respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit our website, purchase PestScare or contact us, how that information is used, and your rights.

1. Who we are

PestScare provides downloadable acoustic bird-deterrent products.

For privacy enquiries, please contact us through the Contact page. A dedicated PestScare support email will also be provided on the website.

2. Information we may collect

Depending on how you interact with PestScare, we may receive or process:

• your email address;
• information associated with your order and payment;
• transaction date, product purchased and amount paid;
• country or approximate location;
• IP address, browser, device and website usage information;
• communications you send to us through customer support or our Contact page.

We do not receive or store your complete payment-card details. Payments are processed securely by third-party payment providers.

3. Why we use your information

We may use personal information to:

• process and fulfil your purchase;
• provide access to your digital download;
• send purchase confirmations and receipts;
• provide customer support;
• deal with genuine download problems, refunds or payment disputes;
• maintain transaction, tax and accounting records;
• prevent fraud or misuse;
• understand how customers use our website and improve PestScare.

Our lawful bases may include performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and improving PestScare, and consent where required.

4. Payment and digital-delivery providers

PestScare uses third-party services to provide checkout, payment processing and digital delivery.

These may include Payhip and Stripe, and other payment methods offered through the checkout.

These providers process information in accordance with their own privacy policies and security procedures.

5. Analytics

We use analytics services, including Google Analytics, to understand website traffic and customer behaviour.

Analytics may collect information such as pages viewed, approximate geographic location, device type, referral source and interactions with the website.

Where consent is legally required for analytics cookies or similar technologies, they should only be used after the appropriate consent has been obtained.

6. Sharing your information

We do not sell your personal information.

Information may be shared with service providers only where reasonably necessary to operate PestScare, process payments, deliver purchases, provide website functionality, analyse performance or comply with legal requirements.

7. International processing

Some of our service providers may process information outside the United Kingdom. Where this happens, appropriate legal safeguards are used where required by applicable data-protection law.

8. How long we keep information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling purchases, providing customer support and meeting applicable legal, tax and accounting obligations.

9. Marketing

Purchasing PestScare does not automatically subscribe you to marketing communications.

If marketing communications are introduced in the future, they will be handled in accordance with applicable privacy and electronic-marketing requirements, and you will be able to unsubscribe.

10. Your rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• access personal information held about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• restrict or object to certain processing;
• request transfer of information where applicable;
• withdraw consent where processing is based on consent.

To exercise a privacy right, please contact us through the Contact page.

11. Complaints

If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Information Commissioner's Office

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to PestScare, our service providers or applicable law. The latest version published on the website will apply.