1. Digital Products

Pluma y Libro sells digital products, including:

• Fiction eBooks
• Writing workbooks
• Digital bundles

No physical products are currently shipped.

2. General Refund Policy

Due to the digital nature of our products, purchases are generally considered final once the digital file has been delivered, downloaded, or accessed.

Please review the product description, language, format, and compatibility before completing your purchase.

3. When a Refund May Be Considered

A refund may be considered in situations such as:

• You were charged more than once for the same purchase
• You received the wrong digital product
• The purchased file is missing or cannot be accessed because of a technical issue
• The file is corrupted and we are unable to provide a working replacement
• Another clear order or delivery error occurred

Refund requests are reviewed individually.

4. Change of Mind

We generally cannot offer refunds simply because you:

• Changed your mind after purchasing
• Purchased the wrong product by mistake
• Did not review the language or file format before purchase
• No longer want or need the digital product

Please check all product details carefully before placing your order.

5. Product Language and Format

Before purchasing, please confirm the language and format shown on the product page.

For example, some Pluma y Libro fiction titles are written in Spanish and delivered in EPUB format, while writing resources may be provided as digital PDF workbooks.

Purchasing a product without checking its language or file format does not automatically qualify for a refund.

6. Bundles

Bundle purchases include multiple digital products sold together at a bundle price.

Because access is provided to all included products after purchase, bundle purchases are generally subject to the same digital-product refund conditions.

7. Technical Issues

If you experience difficulty downloading or opening your purchase, please contact us before requesting a refund.

We will first try to help resolve the issue or provide access to a working file where possible.

8. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us with your order details so the transaction can be reviewed.

9. How to Request a Refund

To request a refund or report a problem with your purchase, please contact Pluma y Libro and include:

• Your name
• Email address used for the purchase
• Product purchased
• Order details or receipt
• A brief explanation of the issue
• 
  

10. Refund Processing

If a refund is approved, it will normally be returned through the original payment method.

Processing times may vary depending on Payhip, the payment provider, and your financial institution.

11. Statutory Rights

Nothing in this Refund Policy is intended to remove any consumer rights that cannot legally be excluded under applicable law.

12. Contact Us

If you have questions about a purchase, download, or refund request, please contact:

Pluma y Libro