Need a starting point for a quote follow-up, a booking reminder or an extra-work request? Here are three messages you can adapt for your cleaning business. Use these samples without buying anything or joining a mailing list.
Replace every item in square brackets, check the facts and adjust the tone to match your business.
1. FOLLOW UP ON A CLEANING QUOTE
Use this when someone requested a quote and has not responded. Check for a reply before sending; avoid repeating the same follow-up.
Hi [name], just checking whether you had any questions about the quote for [service]. If you are still interested, I can check our current availability. If your plans have changed, no problem - I will leave it with you.
If your availability has changed or the quote has expired, say so clearly. Do not imply a slot is reserved unless it is.
2. REMIND A CUSTOMER ABOUT TOMORROW'S BOOKING
Use this for a confirmed appointment, with the actual arrival window and agreed preparation.
Hi [name], a reminder that we are due tomorrow, [date], between [times] for [service]. Please make sure [agreed access requirement] is ready. Let us know if access or your plans have changed so we can discuss the booking.
A specific access request is easier to act on than a vague instruction to get ready. For example, ask for the agreed gate to be unlocked.
3. EXPLAIN ADDITIONAL WORK
Use this when the customer asks for something beyond the agreed scope.
We can look at [extra work]. It is outside the original quote, so I will confirm the additional price and any timing change first. We will only add it to the job once you have agreed.
Follow this with the actual scope and total. The wording is a conversation starter, not a substitute for your agreed booking terms.
BEFORE YOU SEND
Replace all placeholders. Check names, dates, prices and booking status. Use the contact channel agreed with the customer. Keep personal information out of public posts and screenshots.
WANT THE ORGANISED PACK?
Our Cleaning Business Message Kit contains 30 editable templates for enquiries, quotes, bookings, changes, payment follow-ups, reviews and social posts. It includes an eight-page PDF and editable text file.
View the full pack: https://payhip.com/b/1TOLR
One-time price: €19 plus applicable tax, shown at checkout. Digital writing resource, not messaging software or a personalised service. Prepared with AI assistance and edited for clarity. No sales results are promised.