Privacy Policy

Your privacy matters to us.

We collect only the information necessary to operate our store, manage purchases, provide product access, and assist customers.

Google Sign-In may provide basic profile information such as your name and email address. Payments are processed through Payhip, and we may receive the purchase information required to verify orders and provide access.

We do not sell personal information. Information may be shared with service providers only as needed to operate our services or meet legal obligations.

We retain information only for as long as reasonably necessary for these purposes.

For privacy-related questions, contact help.quedoc@outlook.com.

Refund Policy

QueDoc products are digital products, delivered electronically.

Please review the product description and included features carefully before purchasing.

Because digital access may be provided immediately, change-of-mind refunds are generally not available once access has been successfully provided.

However, if you experience a duplicate payment, failed delivery, incorrect product, or an unresolved access issue, contact us for assistance.

Refund requests will be reviewed fairly in accordance with applicable consumer laws and payment-provider policies. Nothing in this policy limits any mandatory rights available to customers under applicable law.

Contact: help.quedoc@outlook.com

Terms of Use

By purchasing or using QueDoc products, you agree to use them for your personal learning purposes.

All product content, software, designs, and materials remain the intellectual property of their respective owners.

You may not redistribute, resell, share, reproduce, or publicly upload purchased products or access credentials without written permission.

You are responsible for keeping your account and access credentials secure.

We may update our products and services to improve functionality, security, and the customer experience.

Educational Disclaimer

QueDoc provides independent educational resources and practice tools.

Our products are designed to support preparation and learning. We do not guarantee examination scores, selection, employment, or any particular outcome.

Product descriptions specify the features and content included in each purchase.

QueDoc is an independent brand and is not affiliated with or endorsed by any examination authority or government organisation.

Content Category & Access

QueDoc offers two categories of digital learning products: Practice-Based Products and Reading-Based Products.

All purchased products are accessible exclusively through the official QueDoc Store. Access is provided online only and is not available through Payhip's content delivery pages or local device storage.

Products cannot be downloaded. Customers must access and use their purchased products through the official QueDoc platform:

Official Store: https://quedoc-store.quedoc-live.workers.dev/

Each product comes with its own specified access validity period, which begins in accordance with the applicable purchase and access terms. Access remains available for the respective validity period.