We want you to be happy with your purchase! If you experience any issues with your order, please contact us within 14 days of receiving your products.

While we generally do not accept returns due to hygiene reasons, we are committed to finding a solution if:

• Your order arrived damaged.
• You received the wrong product(s).
• You experienced a significant allergic reaction (with photo evidence).

In such cases, we may offer a replacement or a store credit for the value of the affected product(s).

To request assistance, please:

1. Email us at skin.byjessirose@gmail.com with your order number and details of the issue.
2. Include photos if the issue involves damage or a reaction.

We appreciate your understanding. Our goal is to provide you with high-quality skincare and excellent customer service.