Common Questions

Raw hair is unprocessed human hair that has not been chemically altered, steamed, or treated for texture, resulting in unique, non-identical bundles. It comes in three natural textures: Natural straight, wavy, and curly. Raw hair is typically more expensive than virgin hair as it is of a much higher quality and can last up to 5 years with proper care!



Tracking details for your item will be emailed to you after your order has been processed.

Unfortunately due to the nature of our products we are unable to accept returns, however if you have an issue with your purchase we will do our best to help! Email Admin@serenityhairuk.com and we will get back to you asap!

• Washing: Use a gentle sulfate-free shampoo and conditioner. Wash the hair in lukewarm water.
• Drying: Gently pat the hair dry with a soft towel. Avoid using excessive heat; let it air dry whenever possible.
• Detangling: Use a wide-tooth comb or your fingers to detangle the hair, starting from the tips and working your way up to the roots.
• Styling: Be sure to use heat protectant before using heat on your hair to prevent damage
• Moisturising: Keep curly hair moisturised with light, natural oils to maintain its softness and prevent dryness.
• Sleep: Sleep on a silk pillowcase or use a silk scarf or bonnet to protect your extensions.