At Strutify, we prioritize customer satisfaction and aim to provide a seamless shopping experience. However, we understand that circumstances may arise where cancellations and refunds become necessary. To ensure clarity and fairness, we have established the following policies regarding cancellations and refunds:Order Cancellation:Cancellation Window: You have a 24-hour window from the time of placing your order to request a cancellation. This timeframe allows us to promptly process orders and maintain efficiency in our operations.Cancellation Procedure: To cancel an order, please contact our customer support team via email or phone. Provide your order details, and our representatives will guide you through the cancellation process. We are committed to assisting you promptly and efficiently.Cancellation Limitations: Once an order has been processed and shipped, it cannot be cancelled. In such instances, you may opt to initiate a return once the product is received.Refund Policy:Eligibility for Refunds: Refunds are applicable to items that meet our return criteria. To qualify for a refund, items must be unused, in their original packaging, and returned within 30 days of purchase. We reserve the right to deny refunds for items that do not meet these conditions.Refund Process: Upon receiving your returned item, our team will inspect it to ensure compliance with our return criteria. Once approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.Return Shipping:Customer Responsibility: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.Return Address: When initiating a return, our customer support team will provide you with the appropriate return address. Please ensure that the item is securely packaged to prevent damage during transit.Exceptions and Special Circumstances:Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any applicable shipping charges.Lost Shipments: In the rare event that your order is lost in transit, please reach out to our customer support team. We will work with the shipping carrier to track your package or provide a suitable resolution.Policy Updates:Changes to Policy: We reserve the right to update or modify our cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.Notification of Changes: In the event of policy changes, we will notify customers through our website or via email to ensure awareness of updated terms and conditions.By shopping with Strutify, you acknowledge and agree to abide by the terms outlined in our cancellation and refund policy. Should you have any questions or concerns, please don't hesitate to contact our customer support team for assistance. We appreciate your understanding and cooperation.
