Please review the information below before placing a custom order with The Broke Crafter LLC. If you have a question that is not answered here, please use the Contact page.

How does the custom-order process work?

Place and pay for your order through the website first. After checkout, you will be directed to the appropriate customization form. Once all required details are received, your design proof will be created and sent by email for review. Production begins after the final design is approved.

How long does it take to receive a design proof?

Initial design proofs are typically sent within 3–5 business days after all required customization details and photos are received. More detailed designs may require additional time.

How long do I have to review my proof?

Design selections, changes, or approval should be submitted within 48 hours of the proof email being sent. Delayed responses may affect the completion date of your order.

Can I make changes after approving my design?

Once the final design is approved, it is considered final and the order moves into production. Additional design changes cannot be made after production begins.

What is the production turnaround time?

Production times vary by product. Please review the turnaround time listed on the individual product page before ordering. Production time begins after final design approval.

Is shipping included in production time?

No. Shipping or delivery time is separate from the production timeframe.

Are rush orders available?

Rush service may be available depending on the product, materials, and current workload. Rush orders have an additional fee and should be confirmed before purchasing.

Can customized items be returned or refunded?

Because items are customized specifically for each customer, all custom sales are final. Returns, refunds, and exchanges are not accepted on customized products.

What if there is a mistake with my order?

Customers are responsible for carefully checking names, spelling, dates, numbers, colors, sizing, wording, and other details before approving the final proof. The Broke Crafter LLC is not responsible for errors provided or approved by the customer. If an error is made by The Broke Crafter LLC, it must be reported within 24 hours of delivery so the issue can be reviewed and corrected when applicable.

Are handmade items always exactly identical?

No. Each item is handmade and customized. Minor variations such as slight wrinkles, bubbles, glitter specks, placement differences, or small color variations may occur and are considered part of the handmade process rather than defects.

How are payments handled?

Payments are processed through Payhip's supported payment providers. The Broke Crafter LLC does not receive or store your full credit-card information.