SHIPPING & DELIVERY POLICY

Processing Time

Orders are processed within 2–5 business days.

Shipping Locations

Currently shipping within Australia.

Delivery Time

Estimated delivery:

• Standard: 5–10 business days

Costs

Delivery is standard at $11.99.

·      This cost may change at any time without notice due to circumstances outside our control.

If a refund is requested & approved for a product, original shipping fee is non-refundable.

Delays

We are not responsible for courier delays.

RETURNS & REFUNDS POLICY

Returns

• Accepted within 14 days of delivery
• Items must be unworn, unwashed, and in original condition

Non-Returnable Items

• Custom or made-to-order items
• Sale items (if applicable)

Process

1. Email us at vandajoy@outlook.com
2. Include order number and reason
3. Return item once approved

Refunds

• Issued after inspection
• Original shipping is non-refundable

Exchanges

We replace items only if faulty or damaged.