Last Updated: 14/11/2024

At VeloQuest, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

• Personal Information: When you create an account, purchase a product, or contact us, we may collect personal information such as your name, email address, billing address, and payment information.
• Non-Personal Information: We may also collect non-personal information about how you interact with our website (e.g., IP address, browser type, and operating system).

2. How We Use Your Information

• To Process Orders: We use your personal information to process orders and provide the services you request.
• To Improve Our Services: We may use non-personal information to analyze website usage and improve the user experience.
• To Communicate with You: We may send you emails related to your account, orders, or other relevant updates.

3. Sharing Your Information

• We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., payment processors or shipping partners).
• We may share your information to comply with legal obligations or protect our rights.

4. Data Security

• We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction.
• While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee complete security.

5. Your Rights

• You have the right to access, correct, or delete your personal information. You can contact us at any time to update or remove your data.
• You can also unsubscribe from promotional emails at any time by following the unsubscribe link in the email.

6. Cookies

• We may use cookies to improve your experience on our website. You can disable cookies through your browser settings, but this may affect some functionality of the site.

7. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

8. Children’s Privacy

• Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us here.

Last Updated: 14/11/2024

By purchasing or using our 3D models, you agree to abide by the following Terms of Use. Please read them carefully.

1. License Grant

• Upon purchase, you receive a non-exclusive, non-transferable license to use the 3D models for personal, educational, or commercial projects.
• You do not own the 3D models; ownership remains with VeloQuest.

2. Prohibition on Reselling & Redistribution

• You are not permitted to resell, redistribute, or share our 3D models or derivatives with others, whether in their original form or modified.
• You cannot include our models in any collection or package that is resold or distributed.

3. Usage Rights

• You may use the 3D models in your own projects, such as games, animations, architectural renderings, and other commercial projects. However, these uses must not involve the resale, redistribution, or sublicensing of the models.

4. Modifications & Derivative Works

• You may modify our 3D models for your personal use or in the context of your project. However, any derivative works may not be resold, shared, or distributed without our express permission.

5. Attribution

• When using our 3D models in public projects (e.g., games, films, websites), you must provide proper attribution to VeloQuest, where applicable.
• Example of attribution: “3D model created by VeloQuest.”

6. Ownership and Intellectual Property Rights

• All intellectual property rights related to the 3D models (including design, concepts, and files) are owned exclusively by VeloQuest. Unauthorized use, including the creation of copies or distribution, is prohibited.

7. Monitoring & Enforcement

• We reserve the right to monitor and enforce compliance with these Terms. Any breach may result in legal action, including the termination of your access to our models or services.

8. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us here.

Last Updated: 14/11/2024

These Terms of Service (“Terms”) govern your access to and use of our website, services, and 3D modeling products. By accessing or using our services, you agree to be bound by these Terms.

1. General Terms

• Acceptance of Terms: By accessing or using our website, services, or purchasing products, you agree to be bound by these Terms and our Privacy Policy.
• Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of this page.

2. Account Creation

• You may be required to create an account to access some services, including purchasing 3D models or requesting custom work.
• You are responsible for maintaining the confidentiality of your account and password, and you agree to notify us immediately of any unauthorized access or use.

3. Payments & Refunds

• Pricing: All prices for products and services are listed on our website and may be subject to change. Taxes and fees may apply based on your location.
• Payment Methods: We accept various payment methods, including credit cards and third-party platforms such as Roblox. For payments via Roblox, you are responsible for covering any applicable fees, including the 30% tax.
• Refund Policy: All sales are final. We do not offer refunds once a product or service has been delivered. If we are unable to fulfill an order, we will provide a refund.

4. Use of Services and Content

• You may use our products and services for personal, educational, or commercial purposes, as outlined in our Terms of Use.
• You may not resell, redistribute, or share our 3D models or other content without express permission from us.

5. Termination of Service

• We reserve the right to terminate or suspend access to our services at our discretion, without notice, for violations of these Terms or for any reason.

6. Limitation of Liability

• Our liability to you for any cause of action, whether in contract, tort, or otherwise, shall be limited to the amount you paid for the product or service.

7. Governing Law

• These Terms will be governed by and construed in accordance with the laws of USA, without regard to its conflict of law principles.

8. Contact Us

If you have any questions or concerns about these Terms, please contact us here.

Last Updated: 14/11/2024

Thank you for choosing VeloQuest. We strive to provide high-quality 3D models and services to meet your needs. However, due to the nature of our products and services, we have a strict no-refund policy. Please read the details of our Refund Policy carefully before making a purchase.

1. No Refunds on Digital Products

Once a digital product (such as a 3D model, asset, or design file) has been delivered to you, we do not offer refunds. This is because digital products are instantly accessible and cannot be "returned." We encourage you to review all product descriptions, previews, and details carefully before making a purchase.

2. Custom Work & Commissioned Projects

For custom or commissioned 3D models and services, once you approve the initial concept or design stage, you agree to the project terms. If the project is completed and delivered to you as agreed, we do not offer refunds.

• If you cancel a custom order before completion, we may issue a partial refund at our discretion depending on the stage of development. This will be evaluated on a case-by-case basis.
• Please note: If you cancel the project after significant work has been completed, you may still be charged for the work completed up to the cancellation point, and no refund will be provided.

3. Refunds for Technical Issues

In the unlikely event that the product you purchased is defective (e.g., corrupted files or errors that prevent the model from functioning properly), we will provide assistance to resolve the issue, or we may offer a replacement model. However, we do not offer refunds for any digital product issues, only replacements or technical support.

4. Changes to Orders

If you wish to make changes to an order or request modifications to a model after purchase, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that additional charges may apply for any revisions or modifications beyond the scope of the original agreement.

5. Disputes and Chargebacks

If you dispute a transaction or initiate a chargeback through your payment provider, we reserve the right to suspend or terminate access to our products and services. We will also take appropriate legal actions to resolve the situation. By purchasing from [Company Name], you agree not to initiate any chargebacks or payment disputes without first contacting us to resolve any issues.

6. Contact Us

If you have any questions or concerns about our Refund Policy, or if you need assistance with a product you’ve purchased, please don’t hesitate to contact us here.