1. Returns

• Eligibility: Returns are accepted within 30 days from the date of delivery.
• Condition of Products: Products must be unused, undamaged, and in their original packaging.
• Non-Returnable Items: Items such as personalized or custom products, gift cards, and digital downloads are non-returnable.

2. Refund Process

• Initiating a Return: To initiate a return, please contact our customer service team at [Insert Email] with your order number and reason for return.
• Refund Timeframe: Once the return is received and inspected, we will notify you about the approval or rejection of your refund. Refunds will be issued to your original payment method within 5-10 business days.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order.

4. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• Original Shipping: Original shipping costs are non-refundable unless the return is due to a mistake by us.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return label and issue a full refund or replacement.