Common Questions from the Contact Us Page
Here are some of the most frequently asked questions (FAQs) we receive from our visitors and customers.
Process to Create an Account with LearnCertify:
Please follow these straightforward steps:
Select Product and click “Shop Now”: Please visit the link https://LearnCertify.com/shop/ and locate the “Shop Now” button.
California DMV-Approved Driver’s Ed
Enter the Voucher Code, if any: When at checkout, find ‘Click here to enter your discount code’ and enter the code starting with the letters ‘ED’. Remove any existing codes before pasting to prevent errors. To avoid errors, we recommend copying and pasting the discount code since characters like I, i, and 1 can be easily confused.
Complete Registration: To complete your registration and access all features, input your details accurately. Make sure to fill out the “Student Information” section with the student’s correct details, including Date of Birth and Student Name, as they will be printed on the certificate. Additionally, verify that your shipping information is correct to ensure smooth delivery.
General Account and Profile
I’m having trouble saving changes to my profile.
Make sure you’re NOT using your email address as your display name for privacy reasons.
Leave password fields blank unless changing your password.
For further assistance, contact us with your email address and phone number.
What happens if I lose my certificate or entered incorrect student information?
We try to prevent errors with confirmation emails and alert you to verify the student’s name, date of birth, and shipping address information before the final assessment.
There’s a $10 fee to replace a lost certificate or fix mistakes/ oversights.
Log in to your Account and place a $10 order for a duplicate certificate. Link to Accounts page: HERE
How do I redeem a Groupon voucher?
To redeem your Groupon, please visit the dedicated Groupon redemption page at https://LearnCertify.com/Groupon. If you need further assistance, please email us at contact@LearnCertify.com. Ensure your email includes a screenshot of your cart displaying the product and the redemption code. Note that our redemption code must start with the letters ‘ED.’
Avoid clicking “redeem voucher” on the Groupon website until you’ve completed the redemption process on LearnCertify.com. Failing to adhere to this sequence may necessitate additional steps if you need to cancel your Groupon purchase.
Course Enrollment and Completion
Why is my shopping cart showing an extra charge?
Clear any existing coupons and apply the correct code.
Double-check your cart for the right product and no duplicates.
I haven’t received order confirmation or course progress emails.
Check your spam folder.
Use a personal email address, as some school domains block our emails.
How long is the course, and can I get a downloadable certificate?
The 30-hour driver’s ed course is mandated by the California Department of Motor Vehicles (CA DMV). A minimum of 4-days are required to complete the course.
CA DMV regulations require physical certificates printed on pink color paper called pink slips. We cannot provide downloadable certificates.
You’ll receive your official certificate in the mail within 10 business days (including processing and shipping) at no additional charge to you. Need it faster? Expedited options are available on your account page for an additional fee ($10 or $20). Just a heads up: only the Driver’s Ed course awards a certificate, not the practice test course.Link to Accounts page: HERE
What can cause a delay in receiving my certificate?
Missing date of birth or incorrect/incomplete address information can delay delivery. Your date of birth is printed on the certificate.
Please note that the “California Driver’s Online Practice Tests & Study Guide (No Certificate Included)” is a practice test only and does not earn any certificate. To earn a driver’s ed certificate, you must complete the course “DMV-Approved Online Driver’s Ed for California, Including Study Guide and Certificate .” If you purchased the all-inclusive pacakge, you will have access to both courses from your Courses page. Link HERE
I have completed my driver’s education course. What are the next steps I need to take? Do I need to take a permit test with the California DMV, or can I start driving right away?
The detailed steps are available HERE . The driver’s ed is requred step 1. Here’s what you need to do next to get your learner’s permit:
Obtain your certificate: You should receive your official driver’s education certificate (pink slip) in the mail within 10 business days from us (within 5 business days if you opted for paid expedited shipping). Please note that the driver’s education certificate is NOT your permit for behind-the-wheel practice.
Visit the CA DMV: Schedule an appointment online or visit your local office.
Prepare for the permit test: Review the California Driver Handbook (https://www.dmv.ca.gov/portal/handbook/california-driver-handbook/) to ensure you’re familiar with traffic laws and road signs.
Take the permit test: Pass the written knowledge test at the DMV with a score of 80% or higher. Successfully completing this exam will earn you a permit from the California DMV, allowing you to begin behind-the-wheel training.
Behind-the-Wheel Training: Complete 6 hours of instruction (typically in three 2-hour sessions) with a professional driving instructor and approximately 50 hours of practice with a parent or guardian. This will make you eligible for the behind-the-wheel test at the DMV. If you pass, you will earn your driver’s license.
Account Management
Important Links for Registered Members:
My Account Dashboard: LINK
Edit My Profile: LINK
My Course Stats: Click the link, then “Expand All” to see completed quizzes. LINK
My Orders: LINK
Submit Feedback/Questions: LINK
Troubleshooting Tips (Logging in, finishing the course)
I’m experiencing issues logging in, accessing my course, saving information, or encountering unexpected messages. If you’re having trouble, try the following steps:
Clear Your Browser Cache: Sometimes, stored cache data can cause issues. Go to your browser settings and clear the cache and cookies. Then, try logging in again.
Use a Different Private Web Browser: Switch to a different web browser (e.g., Chrome, Firefox, Safari) to see if the issue persists. This can help determine if the problem is browser-specific.
Contact Support: If the issue continues after trying these steps, contact our support team at contact@LearnCertify.om. Provide us with details about the error messages or issues you’re encountering for further assistance.
We hope this FAQ helps! If you have any further questions, don’t hesitate to contact us using the Contact Us Form or email ID contact@LearnCertify.
About Company:-
California Driver’s Ed Online: Conquer the DMV Permit Test. Our engaging online course makes learning fun and easy. Study at your own pace, anytime, anywhere. Receive your official DMV-approved 30-hour education certificate upon completion. Enroll Now!
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