Speak Enough Tech

You don't need to become an engineer. You need to stop freezing when a customer's IT lead asks about SSO, data residency, or rate limits.

This checklist covers the technical fundamentals that actually come up in sales calls, onboarding, and support — API basics, authentication, encryption, compliance, and how to tell a bug from a feature request from a training gap. Each topic comes with a plain-English explanation, a "why it matters," and a test-yourself question, so you know when you've actually got it, not just skimmed it.

Includes a quick-reference card for your desk, the full template guide with a worked example (a real discovery-call scenario, walked through start to finish), and a confidence-rating system to track what still needs work.

Built for anyone in sales, customer success, product, or support at a SaaS or SDK company who's tired of saying "let me check with engineering" for things they could just know.