Easy Read Service User Guide - INSTANT DOWNLOAD

The Easy Read Service User Guide is a simplified, accessible document designed to help people understand their care and support. It uses plain language, short sentences, and supportive images to explain what the service provides, how staff will help, and what the person can expect day‑to‑day. The guide outlines the person’s rights, how to stay safe, and how to raise concerns or compliments. It includes clear information about health, wellbeing, medication, and personal care in a format that is easy to understand.

The guide supports the Accessible Information Standard by ensuring that people with learning disabilities, cognitive impairments, or communication needs can access information in a way that suits them. It promotes independence, dignity, and choice by giving people the tools to understand their service and make informed decisions

Purpose of an Easy Read Guide

The guide ensures that:

• People can understand their service without jargon
• Information is inclusive, especially for people with learning disabilities, cognitive impairments, or communication needs
• People know what to expect, how to stay safe, and how to speak up
• The service meets Accessible Information Standard requirements
• The person feels in control, informed, and respected

Core Components of an Easy Read Service User Guide

• Welcome and introduction — who you are, what your service does
• Your rights — dignity, choice, privacy, safety
• What support you can get — daily living, medication, personal care, community access
• How staff help you — friendly, trained, respectful
• Keeping you safe — feeling safe, reporting worries
• Your health and wellbeing — appointments, medication, healthy choices
• Your home or place of support — comfort, cleanliness, privacy
• How to complain or give feedback — who to talk to, how to get help
• Important contacts — phone numbers, support people
• Pictures and symbols — images that help explain each topic

Terms of Use & Licensing Agreement

1. Introduction

These Terms of Use and Licensing conditions govern all digital products purchased from Lilliemacs Consultancy via payhip. By completing a purchase, the customer agrees to comply with all terms set out below. These terms apply to all downloadable, editable, or instantly accessible digital resources, including toolkits, templates, frameworks, guides, and governance materials.

2. Licence Grant

Upon purchase, Lilliemacs Consultancy grants the customer a non‑exclusive, non‑transferable, single‑organisation licence to use the digital product.

This licence permits internal use only within one registered organisation (including its staff, contractors, and authorised representatives).

3. Permitted Use

Customers may:

Download and store the digital files for internal operational, governance, compliance, or training purposes.

4. Prohibited Use

Customers may not:

Share, distribute, or resell the digital product to any third party.

Upload or publish the content on public platforms, websites, or social media.

Use the content for commercial resale, consultancy packages, or external training programmes.

Claim authorship or intellectual ownership of any part of the product.

Provide copies to partner organisations, franchises, or multi‑site networks without a valid extended licence.

5. Intellectual Property Ownership

All digital products remain the exclusive intellectual property of Lilliemacs Consultancy.

Purchasing a licence does not transfer ownership, copyright, or moral rights.

All content is protected under UK copyright law and international intellectual property conventions.

6. Terms of Use

By accessing or downloading the digital product, the customer agrees to:

Use the product responsibly and in accordance with all licensing conditions.

Ensure staff members accessing the product understand the permitted‑use restrictions.

Maintain secure storage of digital files to prevent unauthorised access.

Avoid any action that may compromise the integrity or confidentiality of the content.

7. No‑Refund Policy

All digital products are non‑refundable due to immediate access and the nature of downloadable content.

8. Breach of Terms

Unauthorised sharing, reproduction, or redistribution constitutes a breach of licence.

Lilliemacs Consultancy reserves the right to:

Revoke access to digital products

Suspend or terminate licences

Pursue legal remedies where necessary

Recover financial losses resulting from misuse

9. Acceptance of Agreement

By completing a purchase, the customer confirms that they:

Understand and accept these Terms of Use and Licensing conditions

Agree to comply with all permitted‑use and prohibited‑use requirements

Acknowledge that breach may result in licence termination or legal action