The MYReSolve Operating Playbook: the complete series (twelve books)

All twelve books of the MYReSolve Operating Playbook in one download: The Perfect Culture Playbook and the eleven operating playbooks that stand on it. Twelve patterns you will recognise, twelve principles that hold in any industry, thirty-six lenses, and the page of pages that puts every book's number on one wall. Bought singly the set is £288.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

The twelve books: 1 The Perfect Culture Playbook (the seven behaviours). 2 Escalations and complaints. 3 Recruiting and keeping frontline people. 4 Daily operating rhythm. 5 Delivery performance. 6 Warehouse flow and capacity. 7 Aftersales and returns. 8 Outsourced and third-party partners. 9 Cost of failure. 10 Peak planning. 11 Systems change without chaos. 12 Reporting that leaders act on.

First edition, September 2026. The series page is at myresolve.uk/book.