Delegation Skills

Thursday. Layla is drowning in schedule planning and needs to hand next week's shift reorganisation to Mariam. Mariam has the skills. She also treats delegation like taking dictation: she wants the recipe, not the responsibility.

The moment that decides this course is not the hand-over. It is when the work bounces back, half-done, and taking it back would be faster.

Three meters. Autonomy — how much real ownership sits with your team. Capability — how much they grow by working it through themselves. Manager Load — how much is still on your own desk. Every shortcut that lowers Manager Load today raises it permanently.

What learners take away

- Handing over the goal and its boundaries rather than a to-do list — responsibility, not a recipe

- Asking for their recommendation when a delegated task bounces back, instead of taking it back

- Correcting a delegated draft by guiding them to find the error themselves

- Stepping in personally only where failure would be genuinely unacceptable