Secret Service Method Playbook

A decade on the floors of the world's finest restaurants. Every script, every system, every technique that actually works — in one playbook.

This isn't theory. It's a complete floor service framework built from real experience at the highest level of the industry — practical, immediately implementable, and designed to raise the standard of any restaurant floor from day one.

What's inside:

• Complete service flow with word-for-word scripts — from the first 90 seconds to the farewell
• Three-question wine recommendation system (no sommelier training required)
• The upselling method that feels like hospitality, not a sales pitch
• The Five A's — a service recovery protocol for when things go wrong
• Manager checklist and pre-shift briefing template
• Section management system — how to allocate fairly, develop your team, and use sections as a performance tool
• South African wine reference guide
• The 10 Commandments of Hospitality

What operators and their teams say:



"The Secret Service playbook is quite literally the only guide a hospitality professional needs in 2026 and its reaches. Whether you're starting off as a waiter to a bigger stepping stone or as a seasoned vet — Gadi has put the code on paper for all to finally see. Operators out there, take note too. We don't know it all."

— Troy Daniels, Operator | Dharma Collective · Kloof Street House · Egghead Diner · Asoka

"Having spent many years in hospitality I rarely come across a training resource that feels both genuinely inspiring and immediately practical. This playbook is a masterpiece. What impressed me most is that it understands the deep truth many overlook — guests never forget how they were made to feel. Every page reflects a deep understanding of human connection. Beautifully presented and remarkably actionable."

— Shelly Castle, Group Owner | Si Cantina Sociale · Primi World

"Gadi helped me extensively in my hospitality skills — how to sell rare high-end wines, easy upsells, and instilling confidence I didn't have before. Since my training with Gadi, I have received 5-star reviews and my sales and income have skyrocketed, which led to an increase in trust from my superiors and accelerated growth in my position."

— Jesse Dreyer | Kloof Street House

"Through sharing his excellent sales techniques, service knowledge and expertise, we have been able to create a more guest-centred service — focused on each individual's tastes and preferences. We now have a clear framework to train new staff in effectively managing our service delivery and each guest's dining experience."

— Nina Kay du Plessis, Head Waitress | Asoka Restaurant & Bar

For restaurant owners and managers who want a floor that runs at a higher standard — without spending months on training from scratch.

For waitstaff who want the techniques that lead to better tips, more confidence, and faster career growth.

Instant PDF delivery. Read it tonight.

30-day money-back guarantee — if it doesn't improve your floor, you get every cent back. No questions.