Tariff Refund Recovery Toolkit: Importer & Broker Documentation System
𝗖𝗔𝗣𝗘 / 𝗜𝗘𝗘𝗣𝗔 𝗧𝗮𝗿𝗶𝗳𝗳 𝗥𝗲𝗳𝘂𝗻𝗱 𝗧𝗼𝗼𝗹𝗸𝗶𝘁
𝗕𝗿𝗼𝗸𝗲𝗿 & 𝗜𝗢𝗥 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗦𝘆𝘀𝘁𝗲𝗺
If your business imports goods, works with customs brokers, or paid tariff, duty, customs, or carrier-related import charges, the hardest part is usually not wanting a refund.
The hard part is knowing where to start.
You may have:
✅ carrier invoices
✅ FedEx, UPS, or DHL records
✅ broker statements
✅ entry details
✅ Importer of Record questions
✅ ACE or CAPE notes
✅ ACH or payment questions
✅ REV report clues
✅ refund-delay emails
✅ supplier or vendor communications
✅ missing documents spread across multiple places
This toolkit gives you a structured way to organize those records before you ask carriers, brokers, vendors, suppliers, or other parties for refund information.
This is the broader version of my tariff refund documentation system.
The $19 starter workbook is focused on FedEx, UPS, DHL, and carrier-shipment customers.
The $97 toolkit is built for people who need the bigger picture:
✅ Importers of Record
✅ customs brokers
✅ small businesses with multiple shipments
✅ ecommerce sellers
✅ trade compliance teams
✅ businesses dealing with unclear refund communication
✅ anyone trying to organize refund-related documentation across more than one source
𝗪𝗵𝗮𝘁 𝘁𝗵𝗶𝘀 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝗵𝗲𝗹𝗽𝘀 𝘆𝗼𝘂 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲
✅ carrier shipment records from FedEx, UPS, DHL, and similar carriers
✅ broker records and entry details
✅ Importer of Record questions
✅ tariff, duty, customs, import, and fee amounts shown on invoices or statements
✅ ACE and CAPE research notes
✅ ACH and refund-deposit questions
✅ REV report references and refund tracking clues
✅ refund-delay follow-up notes
✅ communication history
✅ request wording you can adapt when asking for records or refund information
𝗧𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝗿 𝗿𝗲𝘀𝘂𝗹𝘁
By the end of the toolkit, your goal is to build a clear refund documentation file that shows:
📌 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗽𝗮𝗶𝗱
Tariff, duty, carrier, broker, customs, or import-related fees you can identify from your records.
📌 𝗪𝗵𝗼 𝗵𝗮𝗻𝗱𝗹𝗲𝗱 𝘁𝗵𝗲 𝘀𝗵𝗶𝗽𝗺𝗲𝗻𝘁 𝗼𝗿 𝗲𝗻𝘁𝗿𝘆
Carrier, broker, vendor, importer, supplier, or other party shown in the documents.
📌 𝗪𝗵𝗼 𝗺𝗮𝘆 𝗵𝗮𝘃𝗲 𝗿𝗲𝗳𝘂𝗻𝗱 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻
The party that may have records, entry access, repayment details, or refund communication.
📌 𝗪𝗵𝗮𝘁 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝗼𝗿 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗺𝗮𝘆 𝗺𝗮𝘁𝘁𝗲𝗿
ACE, CAPE, ACH/payment records, REV-related reports, entry summaries, carrier invoices, and broker statements.
📌 𝗪𝗵𝗮𝘁 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝘀 𝘁𝗼 𝗴𝗮𝘁𝗵𝗲𝗿
Invoices, receipts, proof of payment, carrier records, broker paperwork, entry details, and email trails.
📌 𝗪𝗵𝗮𝘁 𝘁𝗼 𝗮𝘀𝗸 𝗻𝗲𝘅𝘁
Plain-English follow-up language for requesting information without sounding accusatory or making legal claims.
The value is clarity.
Instead of sending vague messages like:
“Do I get a refund?”
You can ask better questions because your records are organized.
𝗪𝗵𝗼 𝘁𝗵𝗶𝘀 $𝟵𝟳 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝗶𝘀 𝗳𝗼𝗿
This toolkit is for:
✅ Importers of Record who need to organize refund-related documentation
✅ customs brokers helping clients understand what records may be needed
✅ small businesses with multiple import shipments
✅ ecommerce sellers with carrier, broker, or vendor import charges
✅ businesses dealing with refund delays or unclear refund communication
✅ anyone who needs a broader system than the carrier-only starter workbook
𝗛𝗼𝘄 𝘁𝗵𝗶𝘀 𝗶𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 $𝟭𝟵 𝘀𝘁𝗮𝗿𝘁𝗲𝗿 𝘄𝗼𝗿𝗸𝗯𝗼𝗼𝗸
The $19 FedEx and UPS Duty Refund Workbook is the simple starter option for carrier-shipment customers. It helps small business owners organize carrier invoice details, tariff fees paid, possible IOR information, and documents to gather.
The $97 CAPE / IEEPA Tariff Refund Toolkit is the broader documentation system.
It is for people who need to look beyond one carrier invoice and organize broker records, importer records, payment questions, ACE/CAPE notes, REV report clues, refund-delay follow-up, and multi-shipment documentation.
If you only have one simple carrier shipment, start with the $19 workbook.
If you need the broader refund research system, choose the $97 toolkit.
𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗴𝗲𝘁
✅ carrier-shipment documentation workflow
✅ importer and broker record organization prompts
✅ IOR identification questions
✅ tariff fee and duty tracking worksheets
✅ ACE/CAPE research note sections
✅ ACH/payment issue tracking sections
✅ REV report and refund-delay tracking prompts
✅ follow-up wording for carriers, brokers, vendors, or internal records teams
✅ broker and importer handoff worksheets
✅ a sample result structure so you know what your documentation file should answer
𝗪𝗵𝘆 𝘁𝗵𝗶𝘀 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝗶𝘀 𝘄𝗼𝗿𝘁𝗵 𝗶𝘁
Refund research gets confusing when records are scattered.
One person may have the invoice.
Another may have the entry details.
A carrier or broker may have the import paperwork.
A payment record may show one amount, while a statement or report may show another.
This toolkit gives you one place to organize the moving pieces.
It helps you see:
✅ what you know
✅ what is missing
✅ who may have the missing information
✅ what records to request
✅ what question to ask next
You are not paying for a guarantee.
You are paying for structure, organization, and plain-English guidance so you can move forward with better records and better questions.
𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝗱𝗶𝘀𝗰𝗹𝗮𝗶𝗺𝗲𝗿
This toolkit is for educational, research, and documentation-organization purposes only.
It is not legal, tax, customs, accounting, or financial advice.
Purchase of this toolkit does not guarantee that you qualify for a refund, that a refund exists, or that CBP, Treasury, FedEx, UPS, DHL, a customs broker, vendor, carrier, payment processor, or any other party will issue repayment.
Results depend on your shipment facts, entry records, payment history, documentation, applicable rules, and the party responsible for handling any refund-related matter.
Prepared by Kelly Sue Brown
ERTC Audit Protection, LLC