• 1

  Section 1: Welcome to GLOW

  • Lesson 1.1 — How This Course Works
• 2

  Section 2: Know Our Business

  • Lesson 2.1 — Handbook & Business Structure
  • Handbook, Business Map, Org Chart, Client Journey
  • Lesson 2.2 — Services, Pricing & Skin Care Guide
  • GLOW Beauty Bar Price List, Skincare Guide, and Glow+ Membership Overview
• 3

  Section 3: Pay, Bonuses & Administration

  • Lesson 3.1 — Compensation & Bonus Structure
  • Monthly Bonus Structure, KPI Tracking Bonuses, and New Employee Start Bonus
  • Lesson 3.2 — Payroll Paperwork & Time Policies
  • Personal Tax Forms & Timekeeping & Attendance Policy
• 4

  Section 4: A Safe & Respectful Workplace

  • Lesson 4.1 — Reporting Concerns
• 5

  Section 5: Settling In

  • Lesson 5.1 — Stay Connected & Get Comfortable
• 6

  Section 6: Health & Safety

  • Lesson 6.1 — Required Certifications & Training
  • Lesson 6.2 — Health & Safety Policies
  • Health & Safety Documents
  • Lesson 6.3 — Emergency Preparedness & Wellbeing
  • First Aid Booklet, Eye Wash Station & First Aid & CPR Cert Info
• 7

  Section 7: Salon Programs & Product Safety

  • Lesson 7.1 — Salons Green Circle Program
  • Green Circle Program
  • Lesson 7.2 — Safety Data Sheets (MSDS) for Cleaning Products
  • SDS/MSDS Sheets
• 8

  Section 8: Front Desk & Mangomint Operations

  • Lesson 8.1 — Opening, Closing & Daily Facility Tasks
  • Opening/Closing Tasks, Spa Tour, How to clean when closing & Front desk display
  • Lesson 8.2 — Client Communication & Front Desk Standards
  • Cancellation & Product Policies, Empower Your Front Line, Role Playing, Mastering the Phone Workbook & Front Desk Bonus Incentive Program
  • Lesson 8.3 — Mangomint: Booking & Clocking In
  • How to Clock in & out, How to book an appointment & How to book an express booking in Mangomint
  • Lesson 8.4 — Mangomint: Checkout & Payments
  • How to Cash Out a Client,How to Cash Out Memberships, How to Cash Out Clients Using Gift Cards or Account Balances, How to Add a Credit Card to an Existing Client, How to Apply a Package at Checkout, How to Apply a Cancellation Fee as a Credit, Cashing Ou
  • Lesson 8.5 — Mangomint: Gift Cards, Inventory & Memberships
  • How to Receive Inventory, Redeem & Cash out Wayspa & Online orders, How to sell a GC, How to cash out a GC, How to Resend a Membership agreement for signing & Client Opt-Out & Data Request Procedure in Mangomint
• 9

  Section 9: Aesthetician Onboarding & Technique

  • Lesson 9.1 — Consultations & Skin Analysis
  • How to do a consultation, Step-by-step breakdown of a consultation, Recording of a Virtual consultation, How to fill out a client skin analysis and How to work the Skin Imager
  • Lesson 9.2 — Treatment Room Setup & Aftercare
  • Aesthetician Onboarding, How to make your bed & How to clean after a treatment
  • Lesson 9.3 — Facial Technique Training
  • Technique Trainings
  • Lesson 9.4 — Equipment Care & Maintenance
  • Lesson 9.5 — Product Knowledge & Mangomint Basics
  • Products we carry
• 10

  Section 10: Aesthetician Scripts

  • Lesson 10.1 — Return Client Consultation
  • Return consult - Voice recording
  • Lesson 10.2 — New Client (Express Facial) Consultation
  • Express Facial Consultation Script - Voice recording
  • Lesson 10.3 — During & Closing the Treatment
  • End of treatment - Voice recording
  • Lesson 10.4 — At Checkout: Recommendations & Rebooking
  • Product recommendations - Voice recording
• 11

  Section 11: Protocols

  • Lesson 11.1 — Back Bar Products Reference
  • Lesson 11.2 — Facial Protocols
  • Protocols
  • Lesson 11.3 — Dermaplaning Protocols
  • Right & Left Hand Dermaplaning Protocol
  • Lesson 11.4 — Peel Protocols
  • Protocols
  • Lesson 11.5 — Advanced Device Protocols
  • Protocols
  • Lesson 11.6 — Laser Facial Protocols
  • Protocols
• 12

  Section 12: Massage Techniques

  • Lesson 12.1 — Core Facial & Body Massage
  • Massage Techniques
  • Lesson 12.2 — Specialty Tools: Cupping, Gua Sha & Kansa Wand
  • Facial cupping, Gua Sha, Kansa Wand & Pressure Points
  • Lesson 12.3 — Additional Technique Reference Videos
  • Additional Technique Reference Videos
  • Lesson 12.4 — Neolifting / Buccal Technique
  • Facial Anatomy, Facial Expression Anatomy, Classification of aging & Before and After Photos
• 13

  Section 13: Skincare Line Info

  • Lesson 13.1 — Glowtox
  • Glowtox Training & Manual
  • Lesson 13.2 — Colorescience
  • Colorescience Booklet & Detail Sheet
  • Lesson 13.3 — Sorella Apothecary
  • Training Booklet
  • Lesson 13.4 — Miracle 10
  • Miracle 10 product sheets
  • Lesson 13.5 — SkinBetter Science
  • SkinBetter Science documents
  • Lesson 13.6 — Environ
  • Environ Documents
  • Lesson 13.7 — Anteage
  • AnteAGE Documents
  • Lesson 13.8 — Hale Derma
  • Lesson 13.9 — LOA Skin
  • LOA Skin Documents
  • Lesson 13.10 — Meline
  • Meline Documents
  • Lesson 13.11 — C02 Lift
  • CO2 Lift Documents
  • Lesson 13.12 — Pavise
  • Pavise Documents
  • Lesson 13.13 — CTRL Zit
  • CTRL-Zit Documents
• 14

  Section 14: Devices

  • Lesson 14.1 — Nano Infusion (RevitaPen Pro)
  • Nano Infusion Documents
  • Lesson 14.2 — Jet Peel
  • Jet Peel Documents
  • Lesson 14.3 — Green Peel
  • Green Peel Documents
  • Lesson 14.4 — Circadia Chemical Peels
  • Circadia Chemical Peels Documents
  • Lesson 14.5 — Sharplight IPL
  • SharpLight IPL Documents
  • Lesson 14.6 — DP4 Microneedling
  • DP4 Microneedling Documents
  • Lesson 14.8 — Sharplight S4 Laser
  • Sharplight S4 Laser Documents
• 15

  Section 15: Additional Resources

  • Lesson 15.1 — Helpful Videos & Documents
  • Skin Masterclass Ingredient Guideline
  • Lesson 15.2 — Additional Reading
  • Additional Reading Documents
  • New Team Member Training Guide

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