Major Incident Management: From Outage to Recovery

In an era where cloud outages can disrupt entire industries, Major Incident Management (MIM) is no longer just an IT process — it is a critical leadership discipline.

This book provides a practical, executive-focused guide to understanding:

• What a major incident really is
• Why business impact matters more than technical complexity
• How and when to declare a major incident
• What leaders should do in the first critical 60 minutes
• How MIM intersects with Disaster Recovery and cloud resilience
• Why High Availability is not the same as Disaster Recovery
• How poor governance turns technical issues into business crises

Through clear explanations and a realistic cloud case study, this book helps leaders make better decisions under pressure, communicate more effectively, and build true organisational resilience.

Ideal for:

• CIOs and CTOs
• Risk and resilience leaders
• Cloud and IT leaders
• Incident and service management professionals
• Business continuity practitioners

Format: PDF (44 pages)