Harlo Churn Save & Win-Back Kit — Lite

Reduce avoidable subscription churn the honest way. Ready-to-adapt templates for SaaS and digital-product teams to understand why customers leave, offer one relevant alternative, recover failed payments, and welcome people back — while designed to keep a clear cancel path.

What's inside: Cancel-flow blueprint with Mermaid diagram, optional exit survey with reason codes, save-offer calculator (CSV + XLSX), 3-email win-back sequence, short churn checklist, and a 30-day retention plan.

Who it's for: founders, growth and retention owners at small subscription businesses.

Formats: Markdown, HTML, CSV, XLSX.

Important: General guidance, not legal advice; consult counsel about cancellation, auto-renewal, and email rules in your regions. Calculator and benchmark figures are illustrative examples; results depend on your product and customers. No dark patterns — every flow keeps a visible clean cancel.

License: Single-organization license

Support: digitalpromohub.support@gmail.com