CCSG CQC Independent Quality & Governance Review™

Independent external assurance for domiciliary care and supported living providers.

Would your governance evidence demonstrate the quality of your service if it were scrutinised today?

CCSG's CQC Independent Quality & Governance Review™ provides an independent, evidence-led examination of your existing quality, governance and operational assurance arrangements. We identify strengths, gaps and priority actions and provide a structured written report and improvement plan.

Scope and what you receive

What the review can cover

Leadership and governance • safeguarding and risk • care/support planning and outcomes • workforce assurance • medicines where applicable • incidents and complaints • people's experience • quality assurance and improvement • regulatory readiness.

What you receive

Initial suitability and scope assessment

Structured evidence request and proportionate sampling

Independent evidence review and management discussion

CCSG Independent Quality & Governance Review Report

Prioritised Improvement Action Plan

60-minute findings meeting

Option to commission a follow-up assurance review

Fees and next steps

Single Service Review — £995 total

Multi-Service Review (up to 3 locations/services under one provider) — £1,595 total

Group / Complex Provider (4+ services or complex scope) — quotation

Follow-up Assurance Review — from £395

25% initial payment: £248.75 for a single service or £398.75 for the multi-service package. Each includes a £45 Initial Engagement Assessment Fee; the remainder is the Booking Deposit. Both elements count towards the total fee. The remaining balance is £746.25 or £1,196.25, due no later than five working days before the confirmed review date unless otherwise agreed in writing.

If CCSG cannot accept the engagement after assessment, the Booking Deposit is refunded in full. The £45 assessment fee is retained only for assessment work already completed, subject to applicable legal rights. Client cancellation after acceptance and rescheduling follow the service terms linked below.

This is an independent consultancy review. It is not a CQC inspection, does not issue or predict a CQC rating, and does not guarantee a regulatory outcome. The review is sample-based and scoped to the evidence available.

Read client information and service terms

Enquire About a Review

Enquiry → suitability and scope call → proposal/service agreement → 25% initial payment → evidence request and preparation → balance due no later than five working days before the confirmed review date unless otherwise agreed in writing → review → report and action plan → findings meeting → optional follow-up.

Please provide only a brief service summary. Do not include identifiable care records or sensitive personal information. Completing this form does not confirm a booking; scope, suitability, fees and dates are agreed separately. Read the client information and service terms before payment.

Service boundaries and booking terms

The registered provider and Registered Manager retain responsibility for compliance, quality, safety and implementation of actions. CCSG may identify an issue requiring urgent escalation. Where there is an immediate risk to people, the Client remains responsible for taking appropriate protective and statutory action.

Fees, payment stages, cancellation/rescheduling terms, travel/on-site costs (if any), and any work outside scope will be confirmed before commencement. Material scope expansion requires written agreement and may change the fee or timetable.

Review dates and scope are agreed after suitability and independence checks. No review date is automatically confirmed by an enquiry or checkout.