The Second Victim Roadmap

A practical roadmap for supporting healthcare staff after patient safety incidents, errors, complaints, inquests, investigations or distressing clinical events.

This eBook helps individuals, managers, educators and patient safety teams understand the emotional, professional and organisational impact of incidents on staff.

It supports a fairer and more compassionate approach to staff support while keeping patient safety, accountability and learning at the centre.

The roadmap is relevant to nurses, doctors, allied health professionals, healthcare support workers, managers, governance teams, educators, HR teams and organisations seeking to improve post-incident support.

Key themes include:

• emotional impact after safety incidents
• second victim experience
• fair and supportive investigation processes
• psychological safety
• peer support
• reflective practice
• supervision and debriefing
• staff wellbeing
• learning without blame
• safer organisational responses after harm

Included formats: PDF and EPUB files.

Licence: This product is licensed for individual use only. Team, departmental or organisational use requires a separate licence.