Quality Management Field Course

Quality Management — A Complete Field Course · A$45

What quality actually means. Which standard applies in Australia. How to build a system that works rather than one that passes, and what it costs you when you do not.

Written to AS/NZS ISO 9001 — and it covers the 2026 revision and the climate change amendment already in force.

What's covered

• What quality means — conformance to requirements, not excellence; and the difference between control, assurance and management
• The cost of poor quality — prevention, appraisal, internal and external failure, and the ten-times rule
• The standard — what changed, the seven principles, and the related standards
• Building a system that works — six steps, with the documentation test
• Correction versus corrective action — the distinction most systems get wrong, with a full five-whys worked through
• Audits and management review — how to audit so people tell you things
• Measuring — eight measures, and why first-pass yield is the honest one
• Certification — what it is worth, and the test for whether you built a system or bought a certificate
• The 2026 revision — quality culture and ethical behaviour, clearer risk treatment, climate integrated, and what it means whether you are certified, building, or considering it
• Ten traps, a worked example, a reference card and eight test questions

Two things you will not find in a static guide

The climate change amendment has been in force since 2024 with no transition period, and many systems have not caught up. And ISO 9001:2026 publishes in September 2026 — this explains what changes, and why an organisation with a working system faces an integration rather than a rebuild.

The worked example

A thirty-person fabrication business: first-pass yield 82%, cost of poor quality $173,000 on $2.4M turnover. Two causes found, four actions taken for under $8,000, and twelve months later about $105,000 a year has come back. No consultant, no certification, no document system.

Compared with a classroom course

A one-day ISO 9001 foundation course runs $750 to $875. Lead auditor training runs $3,200 to $3,600 and is a certificated qualification — genuinely a different product, and not what this is. This is the knowledge, for $45.

19 pages. PDF and editable Word. Yours to keep.

Pairs with the Quality Management Command Centre (A$39), the Quality Management Approach (A$16) and the Root Cause Analysis template (A$16).

Educational material, not professional or legal advice.

Root Cause Analysis — A Complete Field Course · A$45

Why the same problems keep coming back, the eight-discipline method, the tools that find real causes, and the one step everybody skips.

What's covered

• Why problems recur — symptom, direct cause, root cause, and why everyone stops at level two
• Before you investigate — containment, precise problem definition, and is / is not, the fastest tool in the discipline
• The 8D method — all eight disciplines, and the four places 8D goes wrong
• Seven tools — five whys, cause and effect, Pareto, fault tree, change analysis, barrier analysis, is/is not — with a table for choosing by situation
• Testing a cause — necessary, sufficient, controllable; plus the two traps: stopping at human error, and stopping where it becomes political
• Corrective action that holds — the strength hierarchy from eliminate down to vigilance
• Verification and closure — what real closure looks like
• A full worked investigation, a reference card and eight test questions

The diagnostic that sells it

Read your last twenty corrective actions and count how many are retrain, remind, review, be more careful. Those aren't corrective actions — they're requests for people to try harder at a system set up to fail. If most of yours look like that, your investigations are stopping one level too early, and this course is about the level below.

Compared with a classroom course

An 8D root cause course in Australia runs about $515. This is $45.

14 pages. PDF and editable Word. Yours to keep.

Pairs with the Root Cause Analysis template (A$16), the Quality NCR & CAPA Command Centre and the Quality Management course (A$45).

Educational material, not professional, safety or legal advice.