What Do I Say? — The Lash Artist Client Survival Vault

Ever stare at a client message and think...

“What the hell do I say to THAT?” 😂

I spent about 8 years behind the lash bed and worked with more than 500 clients. And one thing I learned pretty quickly was that doing the lashes was sometimes the easy part.

It was the client conversations nobody really prepared me for.

What do you say when she’s 15 minutes late?

When she wants you to squeeze her in?

When she says another lash artist is cheaper?

When she says all her lashes fell out?

When she wants a refund?

Or when you finally realize a client just isn’t a good fit?

WHAT DO I SAY? — The Lash Artist Client Survival Vault is the quick-reference guide I wish I’d had when I started taking clients.

Inside you’ll get:

♡ 25 real-world client situations

♡ Professional messages you can customize and send

♡ “What You’re Thinking” — because sometimes we need to say the quiet part somewhere 😂

♡ Real advice from behind the lash bed

♡ Help with lateness, cancellations, pricing, deposits, retention complaints, refunds, difficult clients and more

♡ A Quick-Find guide so you can jump straight to the situation you need

♡ A policy worksheet to help you decide YOUR boundaries before you’re put on the spot

♡ A bonus guide for rolling out new policies to existing clients

This isn’t about becoming cold or rude with clients.

It’s about being kind, professional and clear — without letting somebody else run your business for you.

Your client’s time matters.

Your time matters too.

DIGITAL PRODUCT:

You’ll receive an instant PDF download. No physical product will be shipped.

For educational purposes only. Business requirements vary by location. This guide is not legal or medical advice.