15 WiFi Troubleshooting

When the Wi-Fi stops working, you don’t need to panic or immediately call someone else to fix it.

When Wi-Fi Stops Working for Over 60s is a calm, straightforward troubleshooting guide that helps you work through the most common connection problems one step at a time.

Inside, you’ll learn how to:

• Check whether the problem affects one device or everything

• Make sure Wi-Fi is switched on

• Check that Airplane mode is turned off

• Reconnect your device to the correct network

• Find and enter your Wi-Fi password

• Restart your phone, tablet, computer and router safely

• Forget and rejoin a troublesome network

• Understand the basic lights on your router

• Improve a weak Wi-Fi signal around your home

• Check whether your internet provider has a service problem

• Know when it is time to contact your provider

• Avoid callers pretending they need remote access to repair your internet

Every solution is explained in plain English using large text, simple numbered steps, helpful illustrations and clear safety reminders.

Keep this guide somewhere easy to find so it is ready whenever your phone says No Internet, a page refuses to load, or the router starts flashing unexpectedly.

A calm, step-by-step rescue guide for getting connected again.