Course curriculum

1

First Section
- • Introduction
2

Digital Adoption Platforms (DAPs) & In-App Guidance
- • Whatfix
- • WalkMe
- • Apty
3

AI Change Management Assistants & Copilots
- • Prosci Kaiya
- • Microsoft Copilot (M365)
- • ChatGPT
4

Employee Sentiment, Listening & Survey Analytics
- • Perceptyx
- • Culture Amp
- • Qualtrics EmployeeXM
- • Microsoft Viva Glint
5

AI Training & Documentation Content Creation
- • Synthesia
- • Trupeer
- • Guidde
6

AI-Enhanced ITSM & Change Workflow Automation
- • ServiceNow Change Management (Now Assist)
- • Jira Service Management
- • monday.com AI
7

AI Communication & Knowledge Chatbots
- • Talla
- • Slack AI

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AI Change Manager Role Certificate - ONE TIME

Course curriculum

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