STR Host Operations Bundle — Turnover System, Cleaner Scorecard & SOPs (Workbook + 19-Page Guide)

Your cleaners, your turnovers, your money — one system. The STR Host Operations Bundle is the operating system for short-term rental hosts running 1 to 10 units: a 6-sheet tracking workbook plus a 19-page SOP guide with the checklists, crisis decision trees, and message libraries that keep every stay five-star. The workbook (.xlsx, Google Sheets compatible): Turnover Tracker — log every turnover (checklist score, issues, turnaround hours, guest rating) with auto-summaries. Cleaner Scorecard — auto-scores each cleaner from your logs: turnovers, avg rating, issue count, zero-issue reliability % (flags anyone under 90%). Property Directory — WiFi, lock codes, parking, quirks, one row per unit; print for every cleaner. Inventory & Restock — par levels per item; the Reorder column flags itself and totals your next supply run. Maintenance Log — priority, status, vendor, cost, days-open auto-computed, open-issue and spend totals. Monthly P&L — revenue, fees, cleaning, supplies, maintenance; net income per month plus KPI reference. Every formula tested; dropdowns, conditional formatting, and filters built in. The 19-page SOP guide (fillable PDF): The Turnover Standard — the complete cleaner SOP in 5 timed phases (28 points). Turnover emergency guide — 5 crisis decision trees: cleaner no-show, guest locked out, plumbing emergency, power outage, double-booking. 20 guest message templates — booking confirmation to review request to damage claims (copy, paste, customize). 10 cleaner message templates — assignments, schedule changes, quality feedback, rate increases. Welcome-book framework — section-by-section template. Pricing & KPI guidance — occupancy, ADR, RevPAR, and when to adjust rates. 90-day launch checklist for new hosts (or a reset for veterans). Worksheets: emergency contacts, turnover cost calculator, monthly 20-minute review ritual. Who this is for: Airbnb / Vrbo / direct-booking hosts who are done running their rental on memory and sticky notes — and co-hosts managing units for owners. Operational templates and guidance only. Adapt everything to your property, local laws, and platform policies. Nothing here is legal, tax, or insurance advice. Results vary: no income or outcome is promised.