Repairs and Maintenance Policy — Residents' or Estate Management Company, England & Wales (Editable Word)

Stop the "who fixes this?" arguments. This policy sets out a plain split between what the management company maintains and what each owner looks after, copied from your lease or transfer.

What's inside:

• Company looks after: structure, shared parts, roads and open space, lifts, gates and grounds

• Owner looks after: inside the home and anything the owner added

• How a repair is raised, with a separate urgent-risk contact

• Works for a block of flats or a managed freehold estate

Editable Word (.docx), red-bracket fill-in fields.

Self-help template, not legal advice.