How to Give (and Receive) Negative Feedback Positively Participant Booklet

A standalone reference on the hardest thirty minutes of the week. It replaces folklore (the sandwich, soft opens, praise ratios applied at the wrong moment) with a small set of principles, two delivery models, and a vocabulary for the conversation.

Duane K. Andrews, MBA, Principal and CEO of DKA Toolkit. Thirty-two years in Corporate America; corporate trainer at Baruch College from 2004 to 2022.

What's inside

• Why feedback matters: the research and the stakes
• What feedback actually is (and is not)
• Giving feedback that helps, and receiving it as a gift
• Why positive and negative must stay apart
• Two delivery models: BOFF and BEER
• Motivational interviewing inside feedback, and asking good questions

Format: PDF participant booklet, 42 pages. Instant download.