How to Be the Adult in the Room Participant Booklet

Become a response-able team member. This booklet covers Transactional Analysis at work: the three ego states, how transactions and triggers escalate, assertive communication, and seven practices for effective confrontation.

Duane K. Andrews, MBA, Principal and CEO of DKA Toolkit. Thirty-two years in Corporate America; corporate trainer at Baruch College from 2004 to 2022.

What's inside

• Why it matters: the Adult in the room
• Transactional Analysis foundations
• Parent, Adult, Child ego states
• Transactions, triggers, and the Response-Able Adult
• Passive, aggressive, and assertive communication
• Effective confrontation: the seven practices

Format: PDF participant booklet, 24 pages. Instant download.