Coaching Intervention Strategies for Counterproductive Workplace Behaviors Participant Booklet

Most managers label someone difficult and then coach the label. This participant booklet walks the diagnosis the other way: what the relationship already decided, where counterproductive behavior actually comes from, and which of the 3 C's (coaching, counseling, corrective action) fits the facts in front of you.

Written by Duane K. Andrews, MBA, Principal and CEO of DKA Toolkit. Thirty-two years in Corporate America; corporate trainer at Baruch College from 2004 to 2022. ENRICH (Ethnicity, Nationality, Race, Identity, Culture, Heritage) was created by Duane K. Andrews and Sherry M. Jerimie and sits under the outsider and relationship chapters here.

What's inside

• The "Difficult" Employee, and why the label stops the diagnosis
• A Players, B Players, C Players and what changes when someone leaves that lane
• Leader-Member Exchange and how the outsider develops
• Counterproductive workplace behavior, typed and named
• Coaching to improve poor performance, with the analysis questions
• The 3 C's: Coaching, Counseling, Corrective Action