Care Staff Training Pack: Respect at Work in Care (Harassment)

"He can't help it" is not the end of the conversation.

Carers put up with more than almost any other workforce, and report less, because they feel guilty. This 45-minute session changes that. It is written for carers, in plain, warm language, and every example is a care one: the client with dementia during personal care, the client's son with the carer's phone number, the resident's daughter on the night shift, the family camera, the request for "no carers who are...".

It covers:

• it is not part of the job, and why the law now says so
• a condition explains behaviour, it does not excuse it: the two tracks
• you can step away: how to do it safely and finish essential care
• lone visits: check-ins, two code phrases, the exit, cameras, dogs, alcohol
• families, friends and visitors count too
• discriminatory requests: we will not move you off a client because of who you are
• how to report, protection from victimisation, and where to get help
• two interactive activities with answers

What's included (7 files): PowerPoint deck (24 slides, full speaker script in the notes), Trainer Notes (how to run it, handling disclosures, answer sheets), Law and Practical Advice for the trainer, attendance sheet, editable certificate, Start Here guide and licence terms.

No Arbiter HR branding on anything your staff see. Unlimited in-house use within one organisation; your organisation is responsible for delivery; your trainer reads the law guide before each session.

Price: £2,000, or £3,500 together with the Care Manager Training Pack (save £500). Prefer us to deliver it? Live care sessions from £495 at arbiterhr.co.uk/toolkits.html#care

Training material, not legal advice. For care providers in England and Wales. Updated for the law as at October 2026. Digital download: not refundable once downloaded; your statutory rights are not affected.