Shop Policy Templates for Small Online Shops — Return, Refund, Shipping, Digital Download & Custom Order Policies (Etsy, Shopify)

Fill-in-the-blank shop policies for small online shops on Etsy, Shopify, Payhip, Gumroad or your own site — each written twice: a SHORT version for a marketplace policy box and a DETAILED version for your Policies page.

INSIDE

• Shipping · Returns & exchanges · Refunds · Cancellations · Digital downloads · Custom & personalised orders · Damaged, missing & wrong items · Privacy notice starter

• "8 decisions to make first" worksheet and a where-each-policy-goes guide for Etsy and Shopify

• Every shop detail is a [BRACKETED] field so nothing ships with a placeholder

FILES (one ZIP): DOCX + RTF (Word, Google Docs, Pages) · TXT · CSV index · README · LICENSE · AI-DISCLOSURE. Instant download; nothing shipped.

NOT LEGAL ADVICE: general starting points only. Consumer law differs by country and state, and platform rules can override your shop page. Adapt each policy to the law that applies to you.

LICENSE: one business may edit and publish these on its own shop. No resale or redistribution.

HOW IT'S MADE: drafted with AI assistance, then edited and checked. No real customer data.