Repair Service Ticketing System: Streamline Your Repair Shop's Workflow

The Repair Service Ticketing System module for PrestaShop is designed to optimize the management of repair requests for your shop. This module allows your customers to easily submit repair requests and receive invoices, creating a smooth and efficient repair process.

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Key Features:

• Customer Request Submission: Customers can submit repair requests by filling out a simple form that includes the following fields:
• Device Name: Specify the device that needs repair.
• Problem Description: Describe the issue with the device.
• Customer Location: Optional field to provide the location.
• Customer Phone Number: Optional field for contact purposes.
• Email: Automatically pulled from the PrestaShop Customer Object for registered users.
• Ticket Creation and Notification:
• Upon submission, the customer receives a ticket number along with their submitted details.
• You, as the admin, also receive the ticket details for review and action.
• Repair Cost Estimation:
• After reviewing the ticket, you can associate products (as repair costs) with the ticket.
• Send the updated ticket with associated repair costs back to the customer.
• Customer Validation:
• The customer reviews the repair cost (associated products) and validates the invoice.
• Once validated, the repair process can commence.
• Order Completion:
• Mark the ticket as finished once the repair is completed.
• The customer receives a notification email with a link to finalize their order.
• Ticket Management:
• Customers can edit their tickets if needed via their account page.
• As the admin, you have full control to edit or delete tickets from the module's admin page.

Benefits:

• Efficient Communication: Automate notifications to keep customers informed at every stage of the repair process.
• Streamlined Workflow: Easily manage repair requests, cost estimations, and invoicing all within one system.
• Enhanced Customer Experience: Provide a clear and straightforward process for customers to submit repair requests and follow up on their progress.

Compatibility:

• PrestaShop Versions: Compatible with PrestaShop 1.7 and 8, ensuring seamless integration with your existing store setup.
• Browsers: Works smoothly across major browsers, including Google Chrome, Firefox, and Yandex.

Technical Specifications:

• Files Included: JavaScript, PHP, CSS

The Repair Service Ticketing System module is an essential tool for any PrestaShop store offering repair services. It simplifies the process of managing repair requests, from initial customer submission to final invoicing, ensuring a professional and efficient service experience. This module is particularly beneficial for shops looking to automate and improve their repair workflows, making it easier to manage customer requests and maintain high service standards.

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