Complete Dental Front Office Training Package

Train your front-office team without writing every lesson from scratch.

Assign a written lesson, let the learner work through a fictional case, then use the separate manager guide to review their reasoning. Editable worksheets, scripts, and observed-skills checklists give you a practical starting point for onboarding and coaching.

TRY THE FREE PREVIEW

Choose Preview to see actual lesson and case excerpts from verification, claims follow-up, and treatment conversations, with coaching summaries. The preview also includes a separate free Dentrix Ascend insurance-payment sample checked against official documentation. That sample is not a live-account demonstration or a full software course.

YOUR SIX MODULES

1. Insurance Verification

2. Claims and AR Follow Up

3. Treatment Coordination and Patient Conversations

4. Scheduling and Recare

5. Front Desk Foundations

6. Manager Implementation and Performance

WHAT YOUR $149 PURCHASE INCLUDES

• 81 PDF pages across six learner workbooks and six manager guides

• Editable Word versions of all 12 documents

• 29 written lessons and eight fictional practice cases

• 55 assessment questions with explained answers

• Worksheets, scripts, and observed skills checklists

• A suggested 30-day manager rollout

HOW TO USE IT

After successful checkout, download and extract the ZIP. Choose a module that fits the employee’s role. Assign its lesson and case, review the separate manager answers, then observe the employee explaining the next step. PDFs are for reading and printing; Word files are editable. Adapt the pace and tools to your office.

SOFTWARE-SPECIFIC TRAINING

Separate software companions are under review and are not included in this purchase or offered here as completed guides. The six core workbooks teach front-office workflows; this package does not include a full software course. The free Ascend payment sample is a limited written example, not a complete guide or live-account demonstration.

CHOOSE ONE COMPLETE FORMAT

This package is a direct download. The Guided Workbook Course contains the same core workbooks with course navigation and study guidance. Choose one complete format. The $49 Verification Kit material is already included; you do not need to buy it separately.

USE AT YOUR PRACTICE

Internal training and adaptation at one practice location are included. Do not resell, redistribute, post publicly, or share with unrelated practices. Use fictional information for practice and check current payer requirements for actual cases. Never send patient records to the academy.

The core training uses written workbooks, with six supplemental silent, caption-led practice videos (48 seconds each) and transcripts in a separate download. Purchase does not include live coaching or guarantee a training or financial outcome.

NEED HELP?

Email dentalfrontofficeacademyhq@gmail.com with your order number and product title.

For missing, damaged, or inaccessible files, contact us within seven days. We will help restore access or refund the purchase if we cannot provide the files. Your rights under applicable law are unaffected.

WHERE SHOULD YOUR TEAM START?

New receptionist: begin with Front Desk Foundations, then Scheduling and Recare.

Insurance coordinator: begin with Insurance Verification, then Claims and AR Follow Up.

Treatment coordinator: begin with Treatment Coordination and Patient Conversations; review verification before discussing estimates.

Practice manager: begin with Manager Implementation and Performance, then assign the modules each employee needs. These are suggested routes through the existing six modules.

YOUR FIRST TRAINING SESSION

Choose one task, read its lesson, and work through a fictional case. Ask the learner to explain the next action and any missing information before reviewing the manager answers. Agree on one skill to practice next. Use your office policies and supervisor review for actual patient work.

QUICK BUYER QUESTIONS

Is this a subscription? This listing is a one-time $149 purchase before applicable taxes.

Do I need the separate verification kit? No. Its material is included here.

Is this video training or accredited CE? The core is written workbook training, now with six short silent, caption-led supplemental videos. It is not accredited CE.

Do I get individual staff logins? This downloadable package supplies files for manager-led training at one practice location. It does not provide individual learner accounts or automated progress tracking.

Would the guided format suit me better? Choose the Guided Workbook Course if you prefer course-player navigation for the same core workbooks. Do not purchase both formats for the same content.

START WITH ONE SKILL COMPANION

An additional companion ZIP contains a four-page orientation PDF and matching editable Word document, with suggested role routes, five practice sessions, fictional exercises, explained reasoning and a manager observation record. Use this October 30 companion edition in place of the earlier standalone orientation PDF. The six core workbooks remain separate.