Customer Enquiry & Follow-up Pack
Practical templates for small service businesses. A$19 total. CDBH does not charge Australian GST. Any applicable overseas taxes collected by Payhip are included in the A$19 price. One-off purchase; no subscription.
Includes 12 email templates and 12 SMS or chat versions for enquiries, quotes, bookings, updates, delivery and polite follow-ups, plus a quick-start guide, checklist, enquiry worksheet and follow-up routine.
Five files in one ZIP: editable Word document, matching 10-page PDF, plain-text templates, browser-readable HTML guide and Start Here instructions. These are alternative formats of the same templates.
Personalise the placeholders and check each message before sending. Use within one purchasing business, including its staff. No resale or redistribution of the source pack. Custom writing and automated sending are not included.
Edit the Word file in Word or a compatible editor; layout may vary. A Word licence is not included. The PDF is for reading and printing, not a fillable form.
Support: shop@cdbh.com.au. We aim to reply within two business days, Monday to Friday, excluding Queensland public holidays.
No change-of-mind refunds. Your Australian Consumer Law rights are preserved, including applicable remedies for faulty or misdescribed files. Downloading or opening the files does not remove those rights.
Seller: Allen Ronald Wait trading as Cairns Digital Business Helper. ABN 95 307 501 388. Bayview Heights, Cairns QLD 4868. Email-only contact: shop@cdbh.com.au.
PURCHASE TERMS, REFUNDS AND SUPPORT
Version 19 October 2026
Seller and contact details
Allen Ronald Wait trading as Cairns Digital Business Helper
Individual / sole trader
ABN 95 307 501 388
CDBH Digital Shop is part of Cairns Digital Business Helper.
Location: Bayview Heights, Cairns QLD 4868.
Contact is by email only: shop@cdbh.com.au for purchases, refunds and support; admin@cdbh.com.au for general business enquiries.
Your purchase
The Customer Enquiry & Follow-up Pack is a one-off digital purchase. A$19 total. CDBH does not charge Australian GST. Any applicable overseas taxes collected by Payhip are included in the A$19 price. There is no subscription or physical delivery.
You receive a ZIP containing an editable Word document, a matching 10-page PDF, plain-text templates, a browser-readable HTML guide and Start Here instructions. These are alternative formats of the same 12 email templates and 12 SMS or chat versions, plus the quick-start guide, checklist, enquiry worksheet and follow-up routine.
Delivery and software
After successful payment, Payhip provides access to your download and sends an email receipt containing a download link. Contact shop@cdbh.com.au if you cannot access it.
Extract the ZIP before opening the files. Edit the Word document in Microsoft Word or a compatible editor; layout may vary. The PDF is for reading and printing, not a fillable form. Plain-text and HTML versions provide alternatives. A Word licence is not included.
Save a backup copy. The purchase includes the version described when you order, without a promise of future editions or new features. This does not limit our responsibility to remedy a problem with your purchase.
Permission to use the pack
One purchasing business may copy, personalise and use the templates for its own customer communications. Staff within that business may use working copies, and resulting messages may be sent to customers in the normal course of business.
Do not resell the pack, publish the source templates for download, share them with other businesses or include them in a competing template product. Ownership of the source pack is not transferred.
Using the templates
These are general starting points to adapt yourself. Replace placeholders and check names, dates, prices, scope and promises before sending. Respect requests to stop follow-ups.
Custom writing, automated sending, software setup and business-specific legal or tax advice are not included. No particular sales result or customer response is promised.
Refunds and problems
We do not offer refunds simply because you change your mind. This does not affect your rights under the Australian Consumer Law.
Contact shop@cdbh.com.au if files are missing, damaged, inaccessible or materially different from the description. Downloading or opening the pack does not remove your consumer rights.
Where consumer guarantees apply, a major failure gives you a choice of refund or replacement. For a minor failure, we will provide a remedy without charge within a reasonable time; further remedies may apply if we cannot do so. You may also have rights to compensation. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
Include your order number or other reasonable proof of purchase and describe the problem. We may request information needed to assess it. There is no blanket seven-day or thirty-day deadline for consumer-law claims. Refunds will use the original payment method unless we agree otherwise.
Support
Email shop@cdbh.com.au for help downloading, extracting or opening the pack, understanding placeholders, or reporting missing or incorrect content.
We aim to reply within two business days, Monday to Friday, excluding Queensland public holidays. This is a response target, not a promise to resolve every issue within that time. Urgent, weekend and telephone support are not included.
Include your purchase reference or other proof of purchase, the file name, the app or device you use, and a short description of the issue. Remove private information from error screenshots. Never send passwords or payment-card details.
Customising the pack for your business, reviewing customer correspondence, remote computer support and ongoing coaching are outside included support. Any separately requested paid work will be quoted for approval first. These limits do not restrict remedies for a faulty or misdescribed purchase.
Unresolved issues
Reply to your support email if an issue remains unresolved, explaining the outcome you seek. We will review it and explain the next step. You may also seek assistance from your state or territory consumer protection agency.
CDBH DIGITAL SHOP PRIVACY NOTICE
Version 19 October 2026
Who operates the shop
Allen Ronald Wait trading as Cairns Digital Business Helper, ABN 95 307 501 388, Bayview Heights, Cairns QLD 4868. Contact shop@cdbh.com.au for shop privacy questions or admin@cdbh.com.au for general privacy enquiries.
Information used for your order
We use your contact details, order and payment-status records, download information available to us, and correspondence to deliver your purchase, provide support, handle refunds and maintain business records. We have not enabled optional name collection or custom questions in Payhip. The payment provider may still require identifying details. The checkout may request billing or location information for payment, tax and fraud checks. Required fields are identified at checkout. Without necessary details, we may be unable to complete the order or assist with it.
Service providers
Payhip hosts the product checkout and download delivery and sends purchase receipts. It processes customer and technical information and shares purchase/download information with the seller. Its own policy explains its cookies and retention practices: https://payhip.com/privacy
Stripe is connected to our Payhip checkout and processes payments. It handles payment details and related checks under its own privacy policy: https://stripe.com/au/privacy
Our support mailbox uses Microsoft 365. Website hosting is provided by VentraIP. These providers may process information outside Australia. Their storage and retention practices differ from ours. Do not email passwords or full payment-card details.
Using the pack and asking for help
You do not need to send us your customer records to use the templates. Keep your working files on your own device or chosen storage. If you request support, share only the information needed and remove private details from screenshots.
Buying the pack does not give blanket permission to send your personal information or customer files to an external AI service. If support requires external AI processing of your material, we will explain the arrangement and obtain your agreement beforehand, consistent with the existing CDBH privacy policy.
Marketing and website analytics
We do not sell your personal information. Purchasing the pack will not automatically add you to a CDBH marketing list. Any optional marketing subscription will be separate from purchase and support emails.
We have not added a Google Analytics ID or Facebook Pixel ID to Payhip. The existing CDBH website uses Google Analytics to understand visits and contact-link activity, as described in its privacy policy. Payhip and Stripe have their own cookies and technical-data practices. This notice does not imply that all providers use only essential cookies.
Retention and your choices
We keep order, refund and accounting records as reasonably needed for business, legal and dispute-resolution purposes. Unnecessary support attachments will be removed from active working storage within 30 days after the support issue is resolved, unless a longer period is needed for an ongoing issue or legal obligation. This is a manual cleanup routine, not an automatic deletion service. It covers unnecessary copies in our active support mailbox and working folders. Provider records, recoverable deleted items and backups may follow different schedules.
Email us to request access to, correction of, or deletion of information we hold. We may need reasonable information to confirm your identity. Some records must be retained; we will explain any limits. For information controlled independently by Payhip or Stripe, you may also need to contact that provider.
Privacy concerns
Contact shop@cdbh.com.au with your concern. We aim to respond within two business days and explain the next steps. This is an initial-response target, not a guaranteed resolution time. This notice does not limit any privacy rights available under applicable law.
Related CDBH policy: https://cdbh.com.au/privacy.html