MYReSolve Operating Playbook, Book Five: Delivery performance

Why the delivery report says ninety-seven percent while the phones ring, and why do it once, do it right is the whole of delivery. A delivery is done once when it arrives on the first promise the customer was given. Everything else is the same delivery done twice.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Five of twelve. First edition, September 2026. The full series, and the complete set at £149, is at myresolve.uk/book.