What the Hell Do I Say About Deposits?

A client wants to book. You need a deposit. Now how do you explain it without sounding like you’re accusing her of planning a getaway with your appointment slot?

This free, quick-read guide gives stylists words for three real salon conversations: booking a new client, reserving an extension appointment, and rebooking someone who has missed appointments. Each situation includes what to say, why the deposit exists, and a little backroom truth from Jamie Louise.

You’ll also get a checklist of the terms to decide before you ask anyone to pay. Use the scripts to explain your own policy clearly and kindly; fill in your actual amount and cancellation terms before sending them to a client.

Free PDF download.